Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 Customer Support Trends: An EMEA perspective Adrian Swinscoe, CX Consultant at RARE | Ruth O'Brien Senior Manager, Customer Support at Intercom & more In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Ruth O’Brien, Senior... 2 days ago | 56 mins Let's Talk DMARC: A Conversation with Itron about their DMARC Journey Jonah Levine, Microsoft; Douglas Dominey, Itron; PJ Singh, Valimail Embarking on a DMARC journey shouldn't be DIY. "Let's Talk DMARC: A conversation with ..." is a series hosted by Valimail and focuses on relevant topi... 12 hours ago | 13 mins CDPs Power the Journey That Drives Demand Marianne S. Hewitt, Marketing Strategy and Technology Leader, The Growth Strategy Group High growth businesses utilize data more effectively than their slower growth competitors (Deloitte). With most customer journeys online, personali... 1 week ago | 39 mins Engaging With Increasingly Larger and Fragmented Buying Centers Winfried Schultz, EMEA VP Marketing at Teradata Why the real challenge is not the selling, but the buying. And what marketing can do. -Traditional B2B technology marketing makes it harder to sell a... 1 week ago | 30 mins Why Connection Is the New Currency: Meet Customers When It Matters Erin Fitzgerald, Director, Client Revenue Operations at CloudKettle In our always-on digital world, the refrain “serve up the right message at the right time to the right person,” is always at the forefront. The need t... 1 week ago | 33 mins Why Return: The Surprising New Science of Win-Back Conversations Doug Hutton, SVP Products at B2B DecisionLabs Whether it was due to a service failure, supply chain challenges, or they were lured away by a better price; your formerly loyal customer decided to l... 1 week ago | 41 mins How vaccine producer Novoavax used a CDP to take personalised experiences global Alex Dal Canto, Director of Product Marketing, Acquia & Joe Hansen, Senior Director of Digital & Social Media, Novavax Novavax committed to delivering 1.1 billion doses of its Covid vaccine to COVAX, a worldwide initiative aimed at equitable access to Covid-19 vaccines... June 1, 2022 9:00am How to build an expert onboarding strategy Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO at Encuadrado Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become... May 31, 2022 10:00am Building Virtual Assistants with the World’s Leading Conversational AI Platform Michael Kropidlowski - SVP, Global Marketing and Himanshu Pitolwala - VP of Solutions Engineering This session is designed for the candidates who have registered for the Kore.ai's Intelligent Virtual Assistants Challenge at Techgig's Code Gladiator... May 21, 2022 6:30am So wird Euer CDP Projekt zum erfolgreichen Enabler für Data-Driven Marketing Frank Trefzer - Tealium; Robin Geier - Tealium, Sascha Becker - Future Marketing Tealium Masterclass @OMR Festival 2022 - How-to Guide: So wird Euer CDP Projekt zum erfolgreichen Enabler für Data-Driven Marketing Die Bedeutung von... 12 hours ago | 85 mins Load more
