Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 Customer Support Trends: An EMEA perspective Adrian Swinscoe, CX Consultant at RARE | Ruth O'Brien Senior Manager, Customer Support at Intercom & more In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Ruth O’Brien, Senior... May 19, 2022 9:00am Why Connection Is the New Currency: Meet Customers When It Matters Erin Fitzgerald, Director, Client Revenue Operations at CloudKettle In our always-on digital world, the refrain “serve up the right message at the right time to the right person,” is always at the forefront. The need t... 5 days ago | 33 mins 2022 CS Benchmark: How support quality impacts businesses Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good ... June 8, 2022 10:00am How to build an expert onboarding strategy Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO at Encuadrado Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become... May 31, 2022 10:00am Higher Ed: Drive Enrolment in a Hyper Competitive World Maggie Schroeder, Principal Product Marketing Manager, Acquia & Elliott Mower, Creative Strategy Director, Mediacurrent The world of higher education is facing unprecedented transformation driven by evolving technology and new expectations of success . The methods for a... 3 months ago | 33 mins Higher Ed: Drive Enrolment in a Hyper Competitive World Maggie Schroeder, Principal Product Marketing Manager, Acquia & Elliott Mower, Creative Strategy Director, Mediacurrent The world of higher education is facing unprecedented transformation driven by evolving technology and new expectations of success . The methods for a... 5 months ago | 33 mins Augment Your Data-Driven Marketing Strategy Kate Jacobsen, Sr. Marketing Programs Manager, Melodee Gates, Marketing Operations Strategist, Roma Patel (BrightTALK) As a B2B marketers, having access to clean and accurate data allows for precise targeting and high-quality leads that minimize the time it takes to cr... 3 months ago | 41 mins Commerce in 5: Grow Faster with Customer-Centric Commerce on Salesforce Grace Meldrum, Salesforce | John Cardaris, Salesforce Customers are demanding, connected, and more digital than ever. Learn how to keep up and grow. You'll learn: - Personalisation with data - Extend you... 14 hours ago | 6 mins How to safeguard from cyber attacks by strengthening data resilience. Brent Ellis - Senior Analyst Forrester / Gaurav Sawhney - Senior IT Leader Bain & Company/Peter Elliman-Director Druva Ransomware and cyber attacks are businesses’ greatest threat in 2022. Join Forrester’s Sr. Analyst Brent Ellis as he shares how to safeguard from cyb... 8 hours ago | 43 mins Closing the Chasm Between Security and IT for Better Vulnerability Remediation Christopher Elliot, Director, Corporate Security and Security Operations, SoFi Dismantling the siloed relationship between security and IT is key for efficient, effective vulnerability remediation. How can you bring security and... 9 hours ago | 49 mins Load more
