Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Higher Ed: Drive Enrolment in a Hyper Competitive World Maggie Schroeder, Principal Product Marketing Manager, Acquia & Elliott Mower, Creative Strategy Director, Mediacurrent The world of higher education is facing unprecedented transformation driven by evolving technology and new expectations of success . The methods for a... 1 month ago | 33 mins The Road To Retention: Customer Lifecycle That Lives On Morgan Cantrell | Michael Collins | Ted Sfikas It’s no secret that understanding the needs of your buyer is essential. From onboarding initiatives that ignite long term loyalty, to prioritizing exi... 3 months ago | 65 mins Safer, Smarter: Cloud WAF 2.0 (Hebrew) Dror Arie, senior solution architect at GlobalDots Cloud transformation is an opportunity to implement a WAF that fits your new, agile IT infrastructure. Appliance-based WAF, or a migrated one, is insu... 1 month ago | 35 mins From Licensing to Liability: Inside the Legal Angle of Cloud Service Engagement Alex Hilton - CEO, Cloud Industry Forum, Frank Jennings - Partner, Wallace LLP and more The proliferation of data has enabled businesses to gain deeper insight into their operations and increase their bottom line, but it has also created ... March 1, 2022 4:00pm MQLs are dead, long live ABM in B2B Marketing! Emmanuel Obadia, Former Vice President of Marketing at Oracle and Salesforce.Com Delivering a personalized message to each key account decision-maker based on their probability of closing, is the promise of Account-Based Marketing ... 5 months ago | 60 mins Future-Proofing Your School for Hybrid Learning Aaron Webb, Product Marketing Managed - Education, Jamf What happens when you gather together some of the brightest minds in education technology and learning management from around the globe? You get key i... 4 months ago | 45 mins American Airlines: How Personalization = Increased Revenue Erin Lomers, Senior Manager Marketing Comms Planning & Owned Channels, American Airlines American Airlines is one of the world's largest airline carriers moving nearly 200 million passengers annually. Email is a huge driver of revenue for... January 27, 2022 4:00pm Financial Services in the New Normal: The Digital Experiences Continuum Dave Exall, CIO and Transformation Director, Simplyhealth | Sean Catlin, RVP Financial Services | Salesforce The dramatic acceleration of technology needs swept the Financial Services industry over the past 12 months. Years-long digital initiatives had to be ... 2 hours ago | 22 mins How MSP Content+Cloud Turned A Cost Reduction Mandate into Revenue Generation Ste Pallett, Head of Security and Networks | Content+Cloud and Ken Vanderweel, Product Marketing Director | ScienceLogic Content+Cloud aimed to drive costs out of their operating model. What they achieved is not only a more efficient operating model, but also a new reven... January 27, 2022 4:00pm Transforming Customer Experience with Automation Ramesh Dontha, Digital Transformation Pro | Michelle Faughan, Intercom | Jamison Antoine, Warner Music Group Leveraging support automation results in 33% of common questions instantly resolved, and 109 hours customers get back with immediate resolutions. The ... 2 days ago | 43 mins Why third-party risk assessments matter for compliance & risk management Bindu Sundaresan - Director, Carisa Brockman - Risk Advisory, Jake Johnson - VP Strategic Partnerships Creating and maintaining third-party relationships are associated with multiple risks. Risks include data compromise, illegal use of information by th... January 27, 2022 8:00pm 4 Key SMB Trends shaping the future of work Brian Solis, Global Innovation Evangelist, Salesforce | Gerald Tjan, Sales Leader, Small and Medium Business, Salesforce | How can your business find success in an all-digital world? With 2022 on the horizon, Small and Medium Businesses (SMBs) must reflect on past learning... 2 days ago | 81 mins How VF Corp Uses Data to Build Customer Profiles and Behavioral Predictions Ian Dewar, Global Director Consumer Analytics at VF Corp Join Ian Dewar, Global Director Consumer Analytics at VF Corp, as he leads a visual session showing how they use consumer data driven by Cheetah Loyal... 1 week ago | 28 mins How Loyalty Can Drive a Customer Engagement Strategy Brad Bissonnette, COBS Bread; Karen Szarvas, Vitamin Shoppe; Mark Johnson, Loyalty 360; Mike Ribero, REACH Loyalty can no longer be a discount program that sits as a silo; it has to be the heart of how your brand brings a value exchange to consumers in retu... February 9, 2022 4:00pm How Gerber Transformed Customer Relationships through User Licensing Melissa Rogers, Senior Vice President Software Solutions, Gerber Technology Melissa Rogers, Senior Vice President and General Manager of Software for Gerber Technology talks in this short video about how using Sentinel for Lic... 2 weeks ago | 7 mins Everything Financial Institutions Need to Know About Cryptocurrencies Pamela Clegg; V.P. of Financial Investigations, CipherTrace Banks have by and large avoided cryptocurrency over the past decade. But as crypto becomes mainstream, ignoring it becomes a costly position—both beca... 20 hours ago | 59 mins How to ditch spreadsheets and connect to all your business processes Salesforce It's common for businesses to generate a tonne of data, and have their folks overwhelmed by spreadsheets. Salesforce helps you take all that informati... 2 days ago | 5 mins Paving the Way to a Hybrid Cloud Future Justin Hurst, Nutanix I Steven Ellis, Red Hat I Paul Nashawaty, ESG I Jon Panker, TechTarget The partnership between Nutanix and Red Hat brings together the top technologies, to facilitate a solution that can build, run, and manage cloud-nativ... 2 days ago | 38 mins 2021 Benchmarks: How do you measure support quality? Aurore Lanchart Gonzalez, Support Driven; Martin Kõiva, Klaus; Ryan Steinberg, Intercom; Kim Harley, Unbounce At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to prov... 1 week ago | 62 mins How Turtl Marketing uses personalization to build deeper customer relationships Kate Terry, Head of Demand and Jenny Howe, Campaign Marketing Manager Join Kate Terry, Head of Demand, and Jenny Howe, Campaign Marketing Manager, for an inside look at how Turtl Marketing approaches personalized content... 2 weeks ago | 34 mins Commerce in 5: Grow Faster with Customer-Centric Commerce on Salesforce Grace Meldrum, Salesforce | John Cardaris, Salesforce Customers are demanding, connected, and more digital than ever. Learn how to keep up and grow. You'll learn: - Personalisation with data - Extend you... 2 weeks ago | 6 mins Preparing for the future of customer support Kaitlin Pettersen, Intercom; Shane Freeburg, Dialpad; Emily Luckette, Segment Join Intercom’s Kaitlin Pettersen, Dialpad’s VP of Services Shane Freeburg, and Segment’s Head of Success Engineering Emily Luckette for a roundtable ... 2 weeks ago | 46 mins Back On The Fast Track - What's Next For SMEs? Amanda Wong, Salesforce | Gillian O'Leary, Salesforce | Louise Hill, Co-founder and COO, gohenry Digitalisation is no longer an option but an imperative for SMEs that want to grow and succeed in the new world of work. Never have we known a world... 1 week ago | 25 mins Running remote customer support in high-pressure times Kaitlin Pettersen, Global Director of Customer Support, Intercom; June Zhang, Customer Support Manager, Guru Join us for a roundtable discussion with Kaitlin Pettersen, Intercom’s Director of Customer Support, and June Zhang, Guru’s Customer Support Manager, ... 3 weeks ago | 47 mins Empathetic Customer Experience – Changing the Thinking Jeannie Zeames, Dir. of Growth Marketing - Alchemer, David Roberts, CEO - Alchemer, Alan Webber, VP Customer Experience - IDC Engaging the Customer by Creating Intimacy Through Technology Today’s customers have created the “experience economy.” Over 73% of customers say a go... February 22, 2022 4:00pm Load more
