Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Employees as the new customer: Rethinking workforce engagement management Bradley Hoyle, Operational Excellence Manager, BizCover and Andy Hardy, Director, Employee Engagement, ANZ, Genesys For decades, contact centres focused on optimising efficiency and effectiveness. Today, employees expect more. It takes a balance of empowerment and f... 2 months ago | 62 mins Schoeller Allibert Restructures IT Processes and Doubles Its Satisfaction Scores Marc Schmitz, CIO, Schoeller Allibert | Ranadeep Sarkar, Director Delivery &CISO, Schoeller Allibert Since 2017 SchoellerAllibert started its digital transformation. One of the projects was to run the IT department from a reactive technical and incide... 2 months ago | 21 mins How to: using personas to guide Digital Asset Management tool results Nate Holmes, Senior Product Marketing Manager @ Acquia Engaging and consistent brand and product content empowers consumers to make confident purchasing decisions – driving conversions, improving customer ... June 15, 2022 9:00am Improving Quality Control and driving Sustainability with Computer Vision and AI Lorenzo Veronesi, Associate Research Director, IDC Yves de Beauregard, Head of Global Incubation Solutions, Fujitsu Today, manufacturers face urgent needs to increase efficiency, reduce wastage, minimize recalls – and on top of that, make the end-to-end process more... 2 months ago | 41 mins Deliver Superior Experiences With End-to-End Testing & Metrics That Matter Forrester Research & Cox Automotive Customers expect a seamless omni-channel experience across web and mobile apps and services. Quality issues drive away customers. Fast. If your softwa... 2 months ago | 51 mins Empower Your Hybrid Workforce With Virtual Training Environments Grigori Trofimov, Solutions Architect; Renato Putini, Director, Parasoft Many customer services have shifted to digital channels such as contact centers. Expanding teams in hybrid locations has its own set of challenges, in... 3 months ago | 35 mins How to: using personas to guide Digital Asset Management tool results Nate Holmes, Senior Product Marketing Manager @ Acquia Engaging and consistent brand and product content empowers consumers to make confident purchasing decisions – driving conversions, improving customer ... 3 months ago | 48 mins Financial Services 2025: The Secrets to Improved Customer Experience Sebastian Reeve, Director, Nuance. Chad Hamblin, Director, Microsoft. Andy Kingston, CS Strategy and Transformation, HSBC UK Consumer behavior and expectations have shifted dramatically, and how banks connect with customers is paramount. Consumers are flocking to digital pla... 3 days ago | 61 mins Glance Features to Know: Making Human Connections in the Digital World Jill Newberg, Director of Product Marketing at Glance, Matt Wheeler, Sales Engineer at Glance Whether you’re new to Glance or a long-time customer, the latest features offer new ways for you to connect, share, and secure personalized, guided cu... 5 days ago | 31 mins Automation For Headspace Emma Eldred, Service Director | Mike Wallace, Automation Lead | Amanda Hammond, Wellbeing Programmes Lead, Fujitsu Freeing up time and head space for IT service employees means increased work satisfaction, a sense of increased value and better work. Hear how a more... 3 days ago | 22 mins Load more
