Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Strategies for Unified Customer Engagement: Customer Support Perspective Alex Clemente, Managing Director, Harvard Business Review Analytics Services | Declan Ivory, Intercom | Ali Biggs, Intercom How important is unified customer engagement across sales, marketing, and support? Very, according to the team at Harvard Business Analytic Services, ... 6 days ago | 48 mins The Metrics You Need to Demonstrate the ROI of Support Bobby Pinero, Founder of Equals | Alan McGlinchey, Intercom | Bobby Stapleton, Director of Customer Support, Intercom In this webinar, we determined how to demonstrate the return on investment of your support operations. We were joined by Bobby Pinero, Founder of Equa... October 4, 2022 9:00am How Splunk uses Splunk Observability to Monitor Cloud Apps Ram Jothikumar, Sr. Mgr, Cloud Infra, SRE, & QE for Observability, Splunk | Jakub Barc, Sr. Site Reliability Engineer, Splunk Splunk’s Observability products are relied upon by hundreds of users worldwide get 24/7 visibility into their applications. With the launch of Splunk’... September 29, 2022 12:00pm Entering The Metaverse: Fintech’s Next Frontier Elena Kozhemyakina | Michael Gord | Zachary Friedman | Tomer Sofinzon In its infancy today, the Metaverse has the potential to fundamentally transform how people interact. Venture capitalist and writer Matthew Ball defi... September 28, 2022 3:00pm Securing the Risky Mobile Workforce Matt Woodruff, Enterprise Security Solutions, Jamf Supporting a mobile workforce will take more than just a standard mobile device management program to mitigate threats and provide effective complianc... September 29, 2022 9:00am How Livestorm keeps a 95% CSAT score with automation Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm Livestorm was growing fast—and their support team couldn’t keep up. There wasn’t enough time in the day to deliver the personal support their customer... 2 weeks ago | 53 mins Augmentez l’efficacité de vos équipes de support Jonathan Chemouny, Sales Development Manager, Intercom | Marcus Lehembre, Head of Operations, Shine Les questions répétitives de vos clients peuvent devenir un problème pour votre équipe de support, et vos clients ne veulent pas avoir à les poser. Af... October 6, 2022 8:00am How Dialpad & Intercom Built Personalized Support at Scale Franka Martinovic, Customer Support, Intercom | Dulce Ramirez, Director, Customer Support, Dialpad Today’s top support teams share the same north star: providing fast, personalized support to their customers—at scale. Which is exactly what Dialpad d... October 12, 2022 8:00am Finding the balance between security and your customer’s digital experience Jim Katsos, Manager Solutions Engineering, Okta Whether your business is just getting started or well on its way, your online presence will play a vital role in how customers experience your busines... September 27, 2022 4:00am Future of Commerce - Serve Today's Customers Like No Other Chris Jordan, Regional VP, ASEAN Digital 360, Salesforce Pascal Tran Binh, APAC Chief Information Officer, L’OCCITANE Group The past few years have brought about a significant evolution to the role of digital commerce within organizations from the way businesses sell, to th... September 27, 2022 6:30am Load more
