Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Build Resistance to Attacks by Unlocking the Value of Ethical Hackers Sean Ryan, Sr. Principal, Product Marketing Manager Attack surfaces are expanding, spurred on by the continuous release of new digital services and business transformation. In this session, you will lea... 4 hours ago | 34 mins Don’t put the Cart before the horse: What do I do to manage risk? [EMEA] Mike Kaplan Security vendors and industry analysts continuously come up with a dizzying array of product categories, acronyms, and buzzwords. Hear from Rapid7’s S... August 18, 2022 10:45am Employee delight as a competitive advantage Mark Smalley, IT Paradigmologist, Smalley.IT | Simon Johnson, VP Sales, Freshworks Inc | Jim Malone, Senior Director, CIO When customers interact with disengaged and unmotivated employees, they feel the same way about your business. As organizations become more digital, i... August 18, 2022 10:00am How to Transform the Customer Experience with Customer Data Platform on AWS * Siva G Subramanian, Global Head of Data & Analytics, Searce * Rajdip Chaudhuri, Sr. Partner Solution Architect, AWS A Myriad of forces are against our Business needs, such as fragmented omnichannel experiences, quick changes in consumer behavior, the sunsetting of t... August 25, 2022 3:00pm Setting Up Self-Serve Support Antoinette Taaffe, Senior Field Marketing Manager, Intercom | Justin Nuzum, Vice President of Support & Services, Pendo Over the course of three webinars, we’re bringing together customer support leaders to find out how they’ve implemented each stage of the conversation... 2 weeks ago | 46 mins How Livestorm keeps a 95% CSAT score with automation Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm Livestorm was growing fast—and their support team couldn’t keep up. There wasn’t enough time in the day to deliver the personal support their customer... September 13, 2022 9:00am eKYC Strategies to Boost Customer Onboarding & Reduce Abandonment Ben Musso, Managing Director at REYL Group - Stuart Wells, CTO at Jumio - Gustavo Racioppi, CEO at Altipeak When opening an account, customers want a fast, secure and seamless onboarding process. With highly secured self- onboarding, prospects can access the... September 6, 2022 9:00am The Future of MDR: Reimagining the ‘R’ with Unlimited DFIR [EMEA] Warwick Webb, Senior Director, Detection & Response Services; Robert Knapp, Manager of Incident Response Services at Rapid7 The term “Incident Response” can mean different things to different Managed Detection and Response (MDR) providers. The big question: who is ultimatel... 7 days ago | 59 mins Break down legacy silos between service and operations management The ServiceNow team If your ITSM team is struggling to keep up with incidents or your CMDB is messy or technology silos are slowing down the sharing of information across... 8 hours ago | 55 mins Crisis and escalation of the threat landscape Pascal Geenens & Daniel Smith, Radware 2021 was a bumpy ride. We started to see an escalation in ransomware and DDoS activity just as organizations accelerated their migration to the cloud ... 2 hours ago | 73 mins Load more
