Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Establishing Your Organisation’s Cloud Roadmap Simon Ratcliffe | Chad Hardaker | Dave Hatter According to Gartner, IT spending is set to increase by 4.9% in 2021. Last year, businesses rushed to facilitate remote working. Moving forward, they ... 12 hours ago | 43 mins Data-first Security for Today's Hybrid Workforce Alex Hilton, Cloud Industry Forum | Alexandra Willsher, Forcepoint | Edward Liebig, Delviom | Kimber Dowsett, Truss Over the next twelve months, one of the greatest challenges facing cybersecurity professionals will be managing and protecting the data of the borderl... October 20, 2021 7:00am Data Security - Learning from Healthcare Alex Hilton, Cloud Industry Forum | Kevin Oliveira, Forcepoint | David W. Reis, University of Miami Health System The COVID-19 pandemic irrevocably changed global healthcare. IT infrastructure was deployed hastily and organizations were forced to accelerate the ad... October 20, 2021 8:00am Defending eCommerce from Next-Gen Identity Fraud Dr. Eduardo Rocha, GlobalDots | Mario van Riesen, Shape Security Following the 2020 uptick in eCommerce traffic and offers, automated fraud has become overwhelmingly sophisticated. As they manage to impersonate huma... 12 hours ago | 52 mins CISCO TV: Key Cybersecurity Trends in 2021 with Talos and Cisco Umbrella Martin Lee with Cisco Talos, and Paul D'Cruz, Director, Cyber Security EMEAR Organisations have had to deal with more changes in the last year than ever before. As companies turn to the cloud in order to reduce complexity and d... October 20, 2021 10:00am Real Talk with eBay Episode 2: A Review of the Future of Development and IT Josh Atwell, Sr Technology Advocate for Splunk and Randy Shoup, VP of Engineering for eBay In this session Randy Shoup re-joins Josh Atwell to discuss the future for development and IT operations organizations given the present availability ... 3 days ago | 18 mins Best Practices of Customer Engagement Mark Wakelin - Business Value Consultant at Hootsuite; Iain Beable - Social Media Strategist at Hootsuite Social media is a perfect platform for customer engagement. It's easily accessible, it allows both public and private interaction, and it has a variet... 3 weeks ago | 33 mins Cybersecurity: The Art and Science to Persona Building Roma Patel, Customer Marketing Manager (BrightTALK) Understanding buyer behavior is the starting point for every effective marketing strategy. It’s clear that the buying cycle is non-linear and that com... 1 week ago | 40 mins The Road To Retention: Customer Lifecycle That Lives On Morgan Cantrell | Michael Collins | Ted Sfikas It’s no secret that understanding the needs of your buyer is essential. From onboarding initiatives that ignite long term loyalty, to prioritizing exi... 3 hours ago | 65 mins Part 2: Starting a UX program from scratch Anthony Rogalski, UserTesting’s Senior Solutions Consultant and Cameron Maddux, Senior User Researcher at Scribd Whether you’re an emerging startup, or an established business developing a new product, or breaking into a new market, understanding your customers’ ... 5 hours ago | 47 mins Building Consumer Trust and Personalization with First-Party Data Rahul Khosla, Caitlyn Sullivan, Brett Eckrich From Apple’s recent changes to the Identifier for Advertisers (IDFA) to ad free browsers and Google’s elimination of third-party cookies, companies ar... 4 hours ago | 36 mins What Does It Take to Be a Top Automotive Brand? Ali Fawaz, Managing Director, Head of Global Automotive Strategy & John Hutchberg, Customer Insights Analyst - Data Science The 2021 Automotive Reputation Report is out, after a whirlwind of a year for the industry. We analyzed over 17,000 automotive dealerships and their ... 4 hours ago | 29 mins Why Convenience & Conversations are the Future of Commerce Monica Ho, CMO, SOCi and Kayla Dillon, Director of Marketing, Bar Louie The future of commerce is always changing. Consumers’ buying patterns consistently evolve, causing multi-location businesses to rethink marketing effo... 5 hours ago | 53 mins The Road To Retention: Customer Lifecycle That Lives On Morgan Cantrell | Michael Collins | Ted Sfikas It’s no secret that understanding the needs of your buyer is essential. From onboarding initiatives that ignite long term loyalty, to prioritizing exi... October 20, 2021 6:00am Transform Customer Service Into a Profit Center With a Customer Centric Strate Tiffani Bova, Global Growth Evangelist at Salesforce In this session Tiffani Bova, Chief Growth Evangelist at Salesforce and best selling author, shares how to create a customer centric service strategy ... 11 hours ago | 22 mins Redefining customer engagement in a digital first, financial services world Andrew Brandman | SVP, Financial Services | Salesforce Aashima Khurana | Senior Solutions Engineer | MuleSoft In the new digital era, customer demands for improved financial experiences are spurring change in the industry where 66% of customers expect companie... 14 hours ago | 34 mins Proving the Value of Social: A Panel with the University of Sydney and Adobe Ellie McPhee - Hootsuite, Liz Grey - University of Sydney, Sandra Kirwan - Adobe Measuring and demonstrating the value that social media brings to an organisation can be complicated. The University of Sydney recognises the strategi... October 20, 2021 2:00am The Road To Retention: Customer Lifecycle That Lives On Morgan Cantrell | Michael Collins | Ted Sfikas It’s no secret that understanding the needs of your buyer is essential. From onboarding initiatives that ignite long term loyalty, to prioritizing exi... 11 hours ago | 65 mins How the Cookie Crumbles: Recipes for Winning in the Cookieless World Martin Simo (Bloomreach), Shruti Tiwari (Ogilvy) Hear from Martin Simo, Product Marketing Manager @ Bloomreach, and a special guest, Shruti Tiwari, Executive Director, Media Strategy @ Ogilvy, about ... 7 hours ago | 59 mins Everlaw + The Lawyer: 11 Ways to Reduce eDisclosure Expenses Andy Shelford, UK Director of Customer Success, and Nicole Hazaz, Sr Customer Success Manager In this webinar, we’ve detailed eleven practical techniques that can help you reduce eDisclosure expenses, broken down into three categories: number o... 6 hours ago | 44 mins Agility is the Top CX Priority Martina Fuchs - TV Anchor, Ron Kaufman - Author of Uplifting Service, Malcolm Koh - Zendesk The pandemic has taught us that the emphasis on agility is more important now than ever before and the CX industry has seen its fair share of disrupti... 14 hours ago | 45 mins B2B Access Management: The key component for a great partner experience Nadav Well, Senior Director GTM, PlainID “Partner experience is the new customer experience.” That’s how Gartner sums up the importance of providing a positive experience to the end-users of ... 5 hours ago | 38 mins 5 security insights to shape your cyber strategy Experts from BT Cybersecurity – and user perceptions of cybersecurity – will determine the success of digital businesses everywhere. Earlier this year we canvassed t... 7 hours ago | 33 mins Building Consumer Confidence in Automotive in the New Normal J. T. Wash (Acxiom), Steve Letourneau (Treasure Data), Ahmed Hasan (Ahmed Hasan Consulting) COVID-19 has been the single most disruptive event in the world in over 50 years. Not only have our day-to-day lives changed, but it has had an enormo... 12 hours ago | 59 mins Load more
