Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Rethinking CX: Business Intelligence Solutions for the Retail Industry Gowri Selka, Volantsys Analytics | Riaz Faride, E-comm & BI Professional | Patrick Bangert, Samsung Forrestor’s “The Future of Commerce Report: Retail Trends for 2022” reports that 50% of consumers purchase items because of personalization based on t... 3 weeks ago | 62 mins Leveraging social media to grow engagement with your customers Alan Mc Glinchey Startup Partnership Manager, Intercom | Aneto Okonkwo, Co-Founder & CEO of Chatdesk Engaging with customers on social media has become part of small and large companies’ core customer service strategies to drive sales and retain custo... 2 weeks ago | 32 mins 2022 Customer Support Trends: An EMEA perspective Adrian Swinscoe, CX Consultant at RARE | Ruth O'Brien Senior Manager, Customer Support at Intercom & more In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Ruth O’Brien, Senior... 3 months ago | 56 mins 2022 CX Report: Resilient Digital Customer Experiences in Disruptive Times Cameron Strachan, Marketing Cloud Director, Acquia and Chloe Byrne, Associate Director (Research), Vanson Bourne The last 18 months have radically altered the global economy, and rapidly accelerated the pace of digital transformation for UK businesses. This webin... 6 months ago | 35 mins How to: using personas to guide Digital Asset Management tool results Nate Holmes, Senior Product Marketing Manager @ Acquia Engaging and consistent brand and product content empowers consumers to make confident purchasing decisions – driving conversions, improving customer ... 2 months ago | 48 mins How vaccine producer Novoavax used a CDP to take personalised experiences global Alex Dal Canto, Director of Product Marketing, Acquia & Joe Hansen, Senior Director of Digital & Social Media, Novavax Novavax committed to delivering 1.1 billion doses of its Covid vaccine to COVAX, a worldwide initiative aimed at equitable access to Covid-19 vaccines... 2 months ago | 46 mins Designing Resilient Digital CX in Disruptive Times Tom Bianchi, VP Marketing EMEA, Acquia COVID-19 has radically reshaped the global economy and accelerated the pace of digital transformation. That means big changes for marketers as they wo... 9 months ago | 30 mins Designing Resilient Digital CX in Disruptive Times Tom Bianchi, VP Marketing EMEA, Acquia COVID-19 has radically reshaped the global economy and accelerated the pace of digital transformation. That means big changes for marketers as they wo... 10 months ago | 30 mins The Augmented Marketer: Bringing Analytics to Your Customer Data for Better CX Matt Parisi, Jennifer Artabane, and Valeria Anders, Tealium To thrive in the data-driven future, it’s critical to solve for the inefficiencies and time consuming challenges of sorting through data, wrangling in... 13 hours ago | 42 mins Pay as you Grow: Efficiently Scaling CX Tech for SMBs Arun Kumar, Infobip | Reid Morgan, Revenue Automation | Talal Khan, Revenue Automation As a small and growing business, you are too often stuck with two terrible options: invest early in enterprise level Martech and hope you grow fast en... 1 day ago | 13 mins Load more
