Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Align Your Second Generation MAP With Your Digital First Buyer’s Journey Marianne S. Hewitt, Marketing Strategy and Technology Leader, The Growth Strategy Group Second generation Marketing Automation Platforms (MAPs) are not flexible enough with access to real time data to deliver the CX your customers deserve... 3 months ago | 35 mins Customer Analytics Ep. 3: Proving the Value of Insights Robin Gareiss, CEO and Principal Analyst, Metrigy Getting feedback directly from customers is incredibly valuable to companies--if they act upon it quickly and wisely. The last of a three-part webinar... 18 hours ago | 30 mins How research agencies can thrive in a downturn Mike Stevens - Founder, What Next Strategy | Bob Hull - VP Sales North America, Forsta Research agencies who combine leading-edge software with deep human expertise will be strongly positioned to create value for their clients - whatever... 1 week ago | 47 mins 2023 CX MetriStar Award Winners Robin Gareiss, CEO and Principal Analyst, Metrigy *Webinar has been rescheduled a week* It's time for Metrigy's annual MetriStar CX Awards--based solely on customer sentiment and business success der... 1 week ago | 56 mins Why customer journey mapping matters more than ever Sumita Mullick, Vice President of Customer Service and Operations Analytics at Wellmark Blue Cross and Blue Shield Q&A with Sumita Mullick, Vice President of Customer Service and Operations Analytics at Wellmark Blue Cross and Blue Shield When enterprises talk abo... 7 days ago | 27 mins The Augmented Marketer: Bringing Analytics to Your Customer Data for Better CX Matt Parisi, Jennifer Artabane, and Valeria Anders, Tealium To thrive in the data-driven future, it’s critical to solve for the inefficiencies and time consuming challenges of sorting through data, wrangling in... 2 weeks ago | 42 mins Next Best Experience: The Next Stage In An Analytical Evolution Brandon Purcell VP, Principal Analyst Forrester David Geffen VP Product Marketing Glassbox We’re living in the age of the customer, so it’s understandable that many companies are striving — and claiming — to be customer obsessed. Yet many st... March 29, 2023 12:00pm Next-gen reporting: How to choose the right tech to help tell your data stories Alexander Skorka - Founder & Principal Consultant, MIQUVA In a sea of visualization tools we get lost choosing the best tools to meet our needs. So how can you decide when to use business intelligence tools a... March 28, 2023 2:00pm CXPA Trends: What’s next for CX in 2023? Tabitha Dunn, Head of CX, Hitachi, Greg Dowling, Global Director of Business Insights, Glassbox Digital integration is a must have and not a nice to have. The global environment of the past few years showed us that organizations had to become “di... 2 months ago | 50 mins Technology Transformation in Retail CX & Ops Comcast Business When customers walk into a retail store today, they are expecting a personalized, frictionless, and connected experience. The concept sounds simple en... 4 weeks ago | 57 mins Load more
