Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Do More with Less! Best Practices for QA Teams During Downturns Jonathon Wright - Chief EVG Officer, Autumn Ciliberto – CX & Account Director , Ethan Chung – Solutions Engineering Manager What do you do when your workload keeps increasing but your organisation is on cost savings mode? During Downturn periods, lots of companies tend to b... 3 days ago | 41 mins Product Experience Strategy: Key Components that Improve CX & Sales Tom Bennett, Senior Product Marketing Manager As economic conditions shift, brands are now competing more heavily for market share, customers’ attention, and conversions. Moreover, with informatio... June 14, 2023 6:00pm MetriSight Ep.37 - Discussion with Einat Weiss, Chief Marketing Officer of NICE Robin Gareiss, CEO and Principal Analyst, Metrigy; Einat Weiss, Chief Marketing Officer, NICE NICE is one of the world’s largest providers of CX technologies, including contact center, workforce optimization, knowledge management, analytics, fr... 1 week ago | 29 mins Moving towards your ideal level of customer centricity: Roadmap to CX success Alan Pennington, Director | UK Sueno In today's competitive marketplace, customer experience has become a crucial factor in driving business success. Positive customer experiences not onl... 4 weeks ago | 45 mins The business value of CX: How to design a program that delivers Phil Durand - Principal Consultant CX Consulting, Forsta; James Elliott - Executive Practitioner, Forsta Discover how to design and implement a customer experience (CX) program that delivers measurable business outcomes. Phil Durand, Principal Consultant,... 1 month ago | 40 mins CX priorities to generate customer lifetime value and business success Jermaine Edwards, Founder and Chief Growth Advisor | The Irreplaceable Advisory Group When you think of CX what comes to mind? If you’ve asked this question in your company you’re likely to get a hundred different responses. This is the... 4 weeks ago | 30 mins Optimizing customer experience with AI Sue Tripathi Ph.D, Industry Thought Leader | Data, AI, Analytics While customer experience (CX) seems easy to define at first glance, in practice, it's difficult to capture how a customer truly feels, thinks, and re... 3 weeks ago | 60 mins Digital Leaders’ Guidance on eCommerce Data-driven Personalization Anupama Raju, Microsoft Dynamics 365 Commerce, Siddhartha Srivastava, Adobe eCommerce isn’t a one-size-fits-all situation: personalized customer experiences (CX) on a 1:1 level create brand loyalty, increase lifetime value, an... 1 month ago | 49 mins 2023 State of the CDP: How Innovative Brands Deliver Value With A CDP Heidi Bullock, Jay Calavas, Phil Hollrah, and Matt Parisi, Tealium Wondering if a Customer Data Platform (CDP) is really worth the hype? Spoiler alert! Our 2023 State of the CDP survey reveals that it is – and by a l... 2 weeks ago | 39 mins Why a Product Experience Strategy Is Essential for Omnichannel CX Kristin Naragon, Chief Strategy & Marketing Officer & Special Guest: Heather Hershey, Research Director, IDC IDC explains that modern product information management (PIM) software makes product catalog information portable and easy to syndicate across channel... 4 weeks ago | 34 mins Load more
