Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 3 Ways You Can Do More with Less for Your CX Shalima Shalbhal (AWS) Eric von Paternos (Cyara) Contact centers are modernizing on the cloud to deliver better customer experiences. To ensure contact centers are poised to deliver on this next gene... April 25, 2023 2:00pm The Two Pillars of Modern Contact Centers-Cloud & Conversational AI Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner Moving contact centers to the cloud is a topic on the table in boardrooms around the world. One of the key benefits tipping the scales when deciding t... May 11, 2023 2:00pm CX Assurance Chronicles making the move from manual to automated testing. Christi Walters manager of Cyara's Global Success Team and Mark Shaw applications Manager Assurant Listen to how Assurance a fortune 500 provider in risk management and insurance solution moved to automated testing. 4 months ago | 12 mins Innovate Faster to meet Customer Expectations Emily Harris - Innovation Specialist, Cyara Innovation is the key to ensuring business needs AND consumer expectations are always being met, even as they evolve. And being able to innovate at a ... 4 months ago | 5 mins The changing role of CX testing in digital transformation Diego Lo Giudice Vice President, Principal Analyst, Forrester & Chad Hendren NA Discovery & Enablement Lead Featuring Forrester and some of their research in assuring quality in the face of rapid change. 4 months ago | 61 mins Navigating the New Normal for Call Centers McIntosh & Associates and Kelly Zunker (Cyara) McIntosh & Associates, one of the leading call center consulting firms, joins Kelly Zunker from Cyara to explore ways to successfully navigate some of... 5 months ago | 54 mins Chatbot Testing Automation: Top Tools, Techniques, and Metrics Christoph Borner, Senior Director Digital - Cyara Your users harbor high expectations when encountering your chatbots, expecting accurate answers, seamless user experience across all channels, high se... 6 months ago | 65 mins Why Moving to the Cloud is more Important than Ever Featuring Blair Pleasant, President and Principal Analyst COMMfusion & Elizabeth Magill Senior Director of Marketing, Cyara We look at todays "uncertain challenging times and the new normal", why cloud for the contact centre, some cautions and ways to migrate to the cloud. 4 months ago | 60 mins Enhancing Quality of Customer Experience (CX) to Scale Digital Presence Prabhakar Karamsetty, Global Head, Quality Engineering and Vimal Anand,CX Assurance – Product Partner,Quality Engineering TCS In their journey to simplify a complex web landscape, a Canadian multinational media conglomerate leveraged TCS’ industry leading platform services to... 3 years ago | 31 mins Executive Dialogues - How to Lead and Motivate a Weary Workforce Vicki Brackett, Author and Founder/Creator of Virtual Live Labs CCNG Member Vicki Brackett leads a conversation with senior leaders to discuss the issue of workforce motivation going into year two of the pandemic a... 3 months ago | 55 mins Load more
