Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 8 Trends Reshaping CX in 2022 and Beyond Claire Beatty - Senior Director of Thought Leadership at Genesys, and Ginger Conlon - Thought Leadership Director at Genesys A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering these relevant and empathic ex... 4 weeks ago | 32 mins The State of CX: Consumer and business perspectives, gaps and opportunities Elcenora Martinez, Global VP of Digital, AI and Cloud Product Marketing at Genesys with Claire Beatty and Adrian Swinscoe Consumers’ ever-rising expectations include a first-contact resolution and fast response among their top service priorities. As customer experience (C... 2 months ago | 62 mins Improving Customer Experience with AI Ramesh Dontha, Digital Transformation Pro and Guests Staying ahead of trends in the customer experience (CX) space is vitally important. It’s the difference between simply delivering the experience that ... June 28, 2022 4:00pm 2022 CX Report: Resilient Digital Customer Experiences in Disruptive Times Cameron Strachan, Marketing Cloud Director, Acquia and Chloe Byrne, Associate Director (Research), Vanson Bourne The last 18 months have radically altered the global economy, and rapidly accelerated the pace of digital transformation for UK businesses. This webin... 3 months ago | 35 mins Building a composable Digital Experience Platform for Stanley Black & Decker Xavier Carou Senior Director Digital Technologies @Stanley Black & Decker and Kevin Cochrane SVP, Product Marketing @ACQUIA Exceptional Customer Experience is the most effective path to customer connection. Now is the time to reimagine how you build, deploy, and optimise th... 2 months ago | 57 mins How vaccine producer Novavax used a CDP to take personalised experiences global Alex Dal Canto, Director of Product Marketing, Acquia & Joe Hansen, Senior Director of Digital & Social Media, Novavax Novavax committed to delivering 1.1 billion doses of its Covid vaccine to COVAX, a worldwide initiative aimed at equitable access to Covid-19 vaccines... 4 weeks ago | 46 mins Designing Resilient Digital CX in Disruptive Times Tom Bianchi, VP Marketing EMEA, Acquia COVID-19 has radically reshaped the global economy and accelerated the pace of digital transformation. That means big changes for marketers as they wo... 6 months ago | 30 mins How to: using personas to guide Digital Asset Management tool results Nate Holmes, Senior Product Marketing Manager @ Acquia Engaging and consistent brand and product content empowers consumers to make confident purchasing decisions – driving conversions, improving customer ... 3 months ago | 48 mins Demystifying Zero Trust While Maximizing Security Success Simon Saunders, CX Security Professional Services, Cisco Whether it’s a simple phishing scam targeting employees working from home, or a large-scale coordinated attack – now more than ever you need to ensure... 7 hours ago | 12 mins How to Use Customer Data to Create Customer Loyalty Rowan Trollope (CEO, Five9), Rob Tarkoff (EVP, Advertising and Customer Experience, Oracle), Genefa Murphy (CMO, Five9) According to Gartner, 72% of CX leaders report that their organizations still do not fully understand what drives their customers’ behaviors and attit... 10 hours ago | 53 mins Load more
