Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Leveraging a First Party Data Strategy in the 3rd Party Cookie Apocalypse Matt Parisi, Director of Product Marketing & Mady Engelhart, Product Marketing Manager at Tealium Storm clouds are on the horizon when it comes to how to successfully and securely leverage the power of customer data. What are marketers to do when t... January 20, 2022 5:00pm 2022 CX Report: Resilient Digital Customer Experiences in Disruptive Times Cameron Strachan, Marketing Cloud Director, Acquia and Chloe Byrne, Associate Director (Research), Vanson Bourne The last 18 months have radically altered the global economy, and rapidly accelerated the pace of digital transformation for UK businesses. This webin... February 4, 2022 10:00am Odigo Transforms CX With Couchbase at the Heart of Its Contact Center Yanick Larose, Director R&D, Odigo Join Yanick to discover how Odigo is transforming its clients' omnichannel customer experience. You will learn: - How Odigo, a leading CCaaS provider ... 3 weeks ago | 30 mins Data Democratisation: Unlocking Data to Deliver Optimal Customer Experience Karen Wood, Sr. Director of Product Marketing, Acquia & Tyler Norris, Sr. Data Scientist, Bounteous Are your data silos empowering your marketers to personalise and enhance CX, or are they bottlenecking their insights into customer behaviour? Pulling... 1 month ago | 54 mins Designing Resilient Digital CX in Disruptive Times Tom Bianchi, VP Marketing EMEA, Acquia COVID-19 has radically reshaped the global economy and accelerated the pace of digital transformation. That means big changes for marketers as they wo... 3 months ago | 30 mins Designing Resilient Digital CX in Disruptive Times Tom Bianchi, VP Marketing EMEA, Acquia COVID-19 has radically reshaped the global economy and accelerated the pace of digital transformation. That means big changes for marketers as they wo... 3 months ago | 30 mins Improving Customer Experience with AI Ramesh Dontha, Digital Transformation Pro and Guests Staying ahead of trends in the customer experience (CX) space is vitally important. It’s the difference between simply delivering the experience that ... June 28, 2022 4:00pm WORK WHILE YOU SLEEP: THE CMO’S GUIDE TO A 24/7/365 LEAD MACHINE Lynne Capozzi (CMO), Acquia & Brian Byer (General Manager), Blue Fountain Media There are more than 8,000 marketing technology tools available to help engage customers. But there’s only one that’s a constant for every business -- ... 2 months ago | 46 mins MetriStar Top Providers for Customer Interactions Robin Gareiss, CEO and Principal Analyst, Metrigy Metrigy's MetriStar awards recognizes those providers who are both highly rated by their customers, and whose customers have achieved measurable succe... January 18, 2022 4:00pm Data Democratisation: Unlocking Data To Deliver Optimal Customer Experiences Karen Wood, Senior Director - Product Marketing, Acquia Are your data silos empowering your marketers to personalise and enhance CX, or are they bottlenecking their insights into customer behaviour? Pulling... 10 hours ago | 54 mins Cisco CX Cloud Demo Ronnie Ray, VP of CX Product Management, Cisco Introducing the new Cisco CX Cloud. See for yourself how this new unified digital experience helps you remove roadblocks, speed solution adoption, and... January 19, 2022 7:00pm EP 3 How Digital Transformation is Changing the Modern World Talent Retention? Martyn Hope - VP - Business Acceleration | Tatiana Artahona - the Global ERP Strategy & Transformation Manager People, Partners and Talent The episode focuses on the very-important topic – People, Partners and Talent, encapsulating areas like retention and h... January 18, 2022 4:00pm 2021 CX Report: Resilient Digital Customer Experiences in Disruptive Times Cameron Strachan, Marketing Cloud Director, Acquia and Chloe Byrne, Associate Director (Research), Vanson Bourne 2020 & 2021 have become two years of phenomenal change & disruption, and as marketers, we are only beginning to understand the impact these changes ar... 4 days ago | 35 mins Episode 2| Vlog-Key Checklists to Know While Migrating from ECC to SAP S/4 HANA Martyn Hope - VP - Business Acceleration | Tatiana Artahona - the Global ERP Strategy & Transformation Manager Technology- Joined by Tatiana Artahona - the Global ERP Strategy & Transformation Manager for a major S/4HANA rollout for a global telco, Martyn disc... January 18, 2022 9:00pm How to Prepare your CX Strategy for Takeoff Ruth Zive SVP Marketing, Adam Geneave, Chief Customer Happiness Officer, Bayley Clark Head of CX Strategy, Francis Tan Sr Mgr Learn how Ada helped AirAsia enhance their CX strategy during critical interaction times during the COVID-19 pandemic. With Ada, AirAsia was able to: ... 6 days ago | 30 mins Four Keys to Accelerating Agility and Mastering the Digital Landscape Chris Rittler, VP of Advanced Solutions and Go-to-Market, Cisco CX While in-person engagements are making a comeback, most audiences have fully embraced as their preferred engagement method the one medium which has re... January 25, 2022 7:00pm A world-class airport transforms operations for a better traveler experience Cisco Services (CX) Aymeric Dussart led Aéroports de Montréal through groundbreaking infrastructure improvements to accelerate innovation during a historic pandemic. 1 week ago | 4 mins CX Predictions for 2022 Jeannie Zaemes, Dir. of Growth Marketing; Vanessa Bagnato, Dir. of Enterprise Solutions; Sue Bonser, Dir. of Customer Support Are you ready for Customer Experience (CX) to evolve in 2022? Join us to learn: • How the pandemic killed brand loyalty. • Why reliance on sur... 2 weeks ago | 48 mins EP 4 | Digital Transformation and Procurement: A Cost Cycle Saga Martyn Hope - VP - Business Acceleration | Tatiana Artahona - the Global ERP Strategy & Transformation Manager Procurement The episode casts light on one of the most underestimated topics, Procurement. Host Martyn and guest Tatiana discuss various aspects rel... January 19, 2022 5:30pm Return-to-the-Workplace Creates New Concerns for HR Jeannie Zaemes - Dir. Growth Marketing, Vanessa Bagnato - Dir. Solutions, Sue Bonser - Director Customer Support As the world returns to work, Employee Engagement changes. This return to work creates new concerns about health, employee welfare, and changes in how... 7 days ago | 45 mins Activating Data to Deliver Personalized Experiences Guest: Jill Grozalsky Roberson > Host: Kevin P. Nichols With personalization being so ubiquitous nowadays, any firm that isn't personalizing its content is falling behind its competition. This process of pe... 6 days ago | 45 mins Be At the Pace of Innovation by Migrating from SAP to Oracle Cloud Today! Jonathan Corbett, General Manager - North America, Evosys | Martyn Hope, VP - Business Acceleration, Evosys Technology is a game changer – as long as it works right! SAP has laid the groundwork for software that can manage the key business processes of an o... January 20, 2022 5:30pm How to Take Your Contact Center Omnichannel in 2022 Derek Roberti, VP of Technology - Americas, Cognigy; and Uwe Kreuter, CEO, CCT Solutions Adding chatbots and voice bots are great first steps contact centers are taking to automate customer service. But what about other digital channels? C... January 27, 2022 7:00pm Cisco CX Cloud Demo and live Q & A Ronnie Ray, VP of CX Product Management, Cisco Introducing the new Cisco CX Cloud. See for yourself how this new unified digital experience helps you remove roadblocks, speed solution adoption, and... 1 month ago | 28 mins Unlock your IT advantage with Cisco CX Cloud Cisco Services (CX) See how Cisco CX Cloud helps simplify operations, reduce costs, and empower your IT team so they can spend more time on projects that drive the bottom... 2 months ago | 3 mins Load more
