Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date SolarWinds Day: ITSM & Database Monitoring For All Cullen Childress, Kevin Kline, Blythe Morrow, Sean Sebring Now more than ever, it is important for professionals across various roles, levels, and functions to easily access and use operational tools designed ... 2 days ago | 38 mins Future Directions in the Race to Net Zero Insider Engage Against a background of wildfires, windstorms and historic flooding around the world, the scientific consensus sees global warming passing the Paris A... 2 days ago | 56 mins The Evolution of SOX: Building a Mature Program Experts from The Trade Desk, CNM, LLP, and AuditBoard The Sarbanes-Oxley Act (SOX) has been in existence for over 20 years, and the world of SOX has seen a transformation during this period. Managing a SO... October 4, 2023 5:00pm Complexity, Risk, and the Service Desk Greg Sanker, Principle Advisory Director, Info-Tech Research Group When things go wrong, time is critical. This is especially true on the Service Desk. Service Desk staff are often called the “first line of defense”, ... 2 weeks ago | 21 mins Practical Risk Management at the Service Desk Barry Corless, Director Consulting Expert, CGI SDI have long been advocates of the notion that the Service Desk is the eyes and ears of the C-Suite. Let’s be honest if it goes wrong, they are typic... 2 weeks ago | 27 mins Service Desk Knowledge - The Key To Mitigating Risk Keith Reeves, Service Management Team Leader, Digital Health and Care Wales By some the Service Desk is seen as undervalued, underutilised and under loved… yet they hold the majority of an organisations knowledge when it comes... 2 weeks ago | 22 mins Defending Against Social Engineering Attacks on The IT Service Desk Darren James, Senior Product Manager, SpecOps Software Social engineering attacks have become the top cybersecurity threat for two consecutive years, according to ISACA's State of Cybersecurity 2022 Report... 2 weeks ago | 19 mins Top Tips to Ensure Flawless Microsoft 365 and Teams Experiences Vincent-Philippe Lauzon, Senior Product Manager, Microsoft and Krish Badrinarayanan, Sr. Director, Product Marketing, Zscaler Microsoft 365 has surpassed 345 million paid users and more than 270 million users rely on Microsoft Teams to stay connected globally. These services ... 1 week ago | 53 mins Effective Cyber Incident Response Marc Alexander, Regional Security Program Manager, Microsoft Effective Cyber Incident response relies on striking a balance between speed and information sharing. In this session we’ll discover how the role of t... 2 weeks ago | 24 mins Mindset Matters, with Security as the Outcome Attila Török, Chief Information Security Officer, GoTo During IT or security issue, our service desk colleagues are the words, voice and face of calm – they take a consistent and measured approach to resol... 2 weeks ago | 17 mins Load more