Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How Can I Tap Into AI's Potential in the Contact Center Beyond Chatbots? Jon Arnold, Principal, J Arnold & Associates and Lauren Maschio, Senior Manager, Product Marketing Team NICE While many contact centers are transforming to focus on customer experience, they’re not actually going far enough. They’re going in the right directi... 4 days ago | 51 mins Frictionless Fraud Prevention: Stopping Fraud Without Adding Friction Daryl Huff, VP Advanced Development at Jumio Fraud attack sophistication is constantly evolving and increasing, putting businesses at risk. The Association of Certified Fraud Examiners and Grant ... March 28, 2023 6:00pm Winning strategies to unlock superior business value with attended automation Harpreet Makan, Practice Director Everest Group and Liran Meir Frenkel, Senior Product Marketing Manager, NICE Enterprises around the world are embracing digital transformation with an eye on improving customer and employee experiences, rather than just saving ... 4 days ago | 43 mins Staying Human in the Digital Age Diane Magers, Experience Catalysts; Paul Stevenson, Metcash; Desirree Madison-Biggs, Experience Catalysts Join us for a powerful and inspiring discussion of the incredible changes digital has, and will continue to make, on interactions that must meet and e... April 6, 2023 6:00pm WEM innovations help you to better engage agents with today's CX complexities Oru Mohiuddin, Senior Research Manager, IDC and Dana Shalev, Head of Product Marketing, NICE Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, a... 4 days ago | 48 mins 5 Considerations for a Smooth Replacement of NetScaler Yaron Azerual Citrix recently announced that they’ll soon turn their focus away from you and most customers anddevote all of their resources to their top 1600 custo... March 30, 2023 7:00am 5 Considerations for a Smooth Replacement of NetScaler Yaron Azerual Citrix recently announced that they’ll soon turn their focus away from you and most customers anddevote all of their resources to their top 1600 custo... March 30, 2023 3:00pm Accelerate Digital Trust: The Power of End-to-End Identity Proofing Platforms David Mattei - Aite-Novarica Group; Santosh Rajvaidya, Simon Winchester, Samer Attasi Nearly 90% of businesses have seen higher fraud losses since the pandemic began, most coming from online customer onboarding. But fraud doesn’t stop a... 1 month ago | 59 mins Navigating Key Challenges in the Customer Data Landscape with Tealium + AWS Lisa Fairbanks, Global Head, Customer Experience Solutions, AWS + Travis Cameron, Regional VP Strategic Partnerships, Tealium When powerful tech comes together, your brand becomes truly unstoppable. That’s why in the first session in our partner summer series, we’re sitting d... March 28, 2023 3:00pm Next Best Experience: The Next Stage In An Analytical Evolution Brandon Purcell VP, Principal Analyst Forrester David Geffen VP Product Marketing Glassbox We’re living in the age of the customer, so it’s understandable that many companies are striving — and claiming — to be customer obsessed. Yet many st... March 29, 2023 12:00pm Load more
