Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date The State of Mobile Consumer Engagement 2022 Christy Culp, Chief Customer Officer for Alchemer Mobile; Ashley Sefferman, Director, Brand and Content Marketing, Alchemer If 2020 was the shift to mobile, 2021 was the year we saw it reflected in the numbers. Industries rebounded, work styles continued to shift, and cons... 1 week ago | 55 mins How to lead contact centers with empathy for transformational CX Ben Devey, Director of Customer Experience at Ollie Digital transformation is no longer negotiable in contact centers. Outdated systems can negatively affect agent culture and productivity, ultimately i... April 6, 2023 8:00pm Connected Consumer: Expanding Direct to Consumer Channels with Coca-Cola Matt Tarallo, Jennifer Brevick, Enrique Negrete, Raghu Kakarala, John Telford The adoption of commerce accelerated in 2020 by 4-6 years. Building a global, multifaceted commerce strategy requires understanding the connected cons... 7 months ago | 60 mins 2022 State of Direct Mail: Consumer Insights Kate Seabolt, Enterprise Customer Success Manager at Lob Actionable consumer data to drive intelligent, direct mail. Presented by Lob and Comperemedia, the world’s leading market intelligence agency. Lob an... 7 months ago | 47 mins Retain Customers & Boost Revenue with Personalized Direct Mail Summer Hahnlen, Direct Mail Expert, Lob In this modern marketer's best practice webinar, learn how to retain customers and boost revenue with personalized direct mail. Remember the light bu... 10 months ago | 47 mins Enhancing DTC Patient Journeys With Cloud AI Michael Bartholow, Rizwan Patel During Forrester's Technology & Innovation North America attendees learned from MedImpact and co-innovation partner Bounteous as they discussed how an... 6 months ago | 21 mins Revolutionising customer experience at smart direct to-consumer e-commerce Björn Schick | Director Customer Experience and Member of the Board (smart Europe GmbH) From business strategy to hyper personalisation in D2C business 1 year ago | 18 mins Advanced persistent threat predictions for 2023 David Emm, Pierre Delcher, Global Research and Analysis Team, Kaspersky The political turmoil of 2022 brought about a shift that will resonate in cybersecurity for years to come and have a direct impact on the development ... 2 months ago | 49 mins The Secret Ingredient to Lightning-Fast, Predictable Direct Mail Mike Tuffley, Director of Solutions Engineering at Lob The world moves fast and consumers expect personalized offers and experiences based on their preferences and purchasing habits. In this fast-paced env... 1 year ago | 60 mins IBC Preview: Supply Chain and Streaming IBC In this session we’re focusing on content supply chain, online video platforms and direct-to-consumer streaming technology and business. We'll be dis... 8 months ago | 60 mins Load more
