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Enhance Splunk customers security posture with Radware's free Bot Risk Scanner

Praveen Manohar

Enhance your customers' security posture and safeguard their applications with Radware's free Bot Risk Scanner (BRS). Using BRS, your customers can ef...

2 months ago 26 mins

IDC Insights: Transform customer service with strategic automation

Gerry Brown, CX Research Director at IDC | Joana Paz Cardoso, CX Marketing Lead at ServiceNow

Despite customer experience being a vital differentiator, front-line agents still spend 33% of their time on routine tasks that could be automated. So...

5 days ago 52 mins

The difference in customer experience - it’s the agent

Dialpad and Playvox

Customer expectations for support organizations continue to increase. The difference between a stellar experience and a poor outcome? The agent. So ho...

9 months ago 31 mins

Empowering GitOps for Kubernetes: Secure Deployments with Argo CD and OPA

Upkar Lidder, Senior Product Manager, Tenable

Hybrid Cloud Security Core Principles How to build a hybrid-cloud security strategy that is effective, scalable and affordable. Argo CD empowers the ...

7 months ago 15 mins

What are the key CX areas companies should be investing in this year and why?

Maribel Lopez Founder & Principal Analyst Lopez Research and Laura Bassett VP, Product Marketing NICE

In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a...

7 months ago 64 mins

Empowering Agents and Improving ROI for Telecoms

Scott Baker

Opus Research and Uniphore discuss how Conversational Intelligence improves agent productivity, customer experience, and ROI for Telecoms Agenda: * A...

1 year ago 42 mins

Conversational Intelligence: Empowering Human and Virtual Agents

Derek Top, Research Director; Scott Baker, Senior Analyst, Opus Research; Evan Macmillan, CEO & Co-Founder, Gridspace

Successful implementations of conversational intelligence are driving incremental revenue, reducing servicing costs and improving customer experiences...

1 year ago 51 mins

Best Practices for Empowering Your Agents to Service Your Customers

Matthew Watson ANZ Solution Engineering Salesforce|Geri Overberg Knowledge Product Owner Telstra

Join us for today's session and learn to start providing a more personalised and effortless service with Telstra's five guiding principles.

3 years ago 27 mins

How Agent Analytics Bolsters CX

Robin Gareiss, President and Founder, Nemertes Research

Financial-services organizations must manage some of the most complex customer interactions of any industry. Customers have high expectations for know...

4 years ago 40 mins

Empowering customer service agents with a simplified AI interface

Jay Gupta and Dan Heynen, Talkdesk; Dan Neufer and Benia Gurrola, City Experiences anchored by Hornblower

Speakers: -Jay Gupta, Product Marketing Director, Talkdesk -Dan Heynen, Enterprise Customer Success Manager, Talkdesk -Dan Neufer, Training Manager, C...

2 years ago 18 mins

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