Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Enabling value creation with ITIL-focused integrated IT service management Ed Perez, Solution Consulting Manager – NA, IFS assyst; Troy DuMoulin, VP Research & Development, Pink Elephant Getting IT service management (ITSM) right is a tricky business, but when successfully executed, it can provide organizations with many benefits. To t... March 29, 2023 5:00pm Latest assyst release – switching from your expensive, cumbersome ITSM vendor Stephane Maes, IFS assyst Switching ITSM software vendors may seem like a difficult task, but loyalty doesn’t always pay off. Whether it’s outgrowing your present solution or u... 4 weeks ago | 42 mins Democratization of Automation – It’s all about ease of use Patrick Bolger, Chief Evangelist, Hornbill and Conor Hamilton, Pre Sales Consultant, Hornbill Using software (instead of people) to eliminate repetitive, manual tasks was already high on IT agendas but the pandemic sent it into overdrive. Altho... 4 weeks ago | 29 mins Bridge gap between service delivery expectation & reality using ServiceDesk Plus Siddharth G, ITSM Evangelist, ManageEngine More often than not, an employee's actual service experience ends up a far cry from their expectations. One of the main challenges that service delive... 4 weeks ago | 34 mins Working with TOPdesk and its solution Jack Williams, TOPdesk Account Manager, TOPdesk Organisations work with TOPdesk to help tame the chaos of their daily operations. Only through working better and together, is it possible to deliver ... 4 weeks ago | 26 mins Rewind: It starts with ITSM... connecting tomorrow’s workplace today Sal Laher – Chief Digital and Information Officer, IFS; Martin Schirmer – President of ESM, IFS assyst As customers become more digitally connected, the standards for what makes a great customer experience evolve and shift. For a business to succeed, it... 6 months ago | 34 mins Ushering Your ESM Journey Towards a Connected Service Experience Eveline Oehrlich, VP & Research Director, Research In Action & Vesna Soraic, Product Marketing, ESM, Micro Focus According to Gartner Research, CIOs, IT leaders and the entire IT team must be focused on a Human-Centric Design for the Workplace. Research In Action... 10 months ago | 49 mins Extending Service Management Beyond IT Julie Mohr, Senior Analyst, Forrester & David Wright, Chief Value & Innovation Officer, SDI Providing service management to organizations has evolved from basic service requests to providing new tools and technologies that help automate busin... 4 months ago | 54 mins Why ITSM can’t be your ESM approach Doug Tedder, Principal, Tedder Consulting Enterprise Service Management (ESM) is an organizational capability for enabling and delivering value and results, leveraging the capabilities, resour... 1 year ago | 24 mins The Importance Of ESM, During & Post Pandemic Andrea Kis, Principal Consultant, Devoteam Covid-19 has fast-forwarded our plans to digital transformation and changed the way employees consume internal services. A hybrid and mainly remote wo... 1 year ago | 31 mins Load more
