Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Cloud Based Solutions, the Contact Center and Future of AI Vince Lynch, CEO, IV.AI and Owen McGrath, Head of Sales, IV.AI David Hadobas of CCNG talks with Vince Lynch and Owen McGrath of IV.AI about the current state of AI in the contact center ... specifically if the tec... 1 month ago | 23 mins Why Your Contact Center's Success Depends on Conversational Automation in 2021 Derek Roberti, VP Technology, Cognigy Since the Global Financial Crisis of 2008 there has been pressure on all departments to reduce costs, streamline operations, slash headcounts, and bec... 2 years ago | 55 mins The Expanding Role of RWE in Rare Studies Premier Consulting – Shari Medendorp, MPH, President, and Nach Davé, RPh, MS, Vice President, Development Strategy Real-world evidence is increasingly important in drug development as the medical and pharma communities recognize the data’s potential for predicting ... 8 months ago | 63 mins How to WOW Submission Reviewers with a Stellar Proposal Diana Kelley, Alyssa Miller, Chloe Messdaghi, Tennisha Martin So you want to showcase your skills and speak at a technical conference? Great. Your voice matters. Conference organizers highly value new voices, and... 2 years ago | 61 mins Codependency in the Customer Engagement Center Ron Owens, SVP Operations, Aria Solutions Codependency in the Customer Engagement Center -- the relationship between agent enablement and customer experience. Contrary to the typically negati... 2 years ago | 60 mins Developing and Executing Effective CX Metrics, Measurements, and ROI Bob Azman, Founder - Innovative CX Soultions LLC CCNG partner Aggregage talks with Bob Azman on Developing and Executing Effective CX Metrics, Measurements and ROI. 3 years ago | 53 mins How to Scale Up Home Working for Your Call Center Kate Brouse, NTI and Richard Kenny, Poly Richard Kenny from Poly and Kate Brouse from NTI discuss how organizations can scale up call center home working from the current BandAid approach int... 12 months ago | 80 mins How to Manage Customer Support in an Era of Self-Help Kristina Evey CCNG partner Aggregage talks with Kristina Evey, Customer Experience Strategy Lead at Spectrum Health about how self-service as a customer preference ... 11 months ago | 51 mins The Expanding Role of RWE in Rare Studies Premier Consulting – Shari Medendorp, MPH, President, and Nach Davé, RPh, MS, Vice President, Development Strategy Real-world evidence is increasingly important in drug development as the medical and pharma communities recognize the data’s potential for predicting ... 6 months ago | 57 mins Cloud Based Solutions, the Contact Center and Future of AI Vince Lynch, CEO, IV.AI and Owen McGrath, Head of Sales, IV.AI David Hadobas of CCNG talks with Vince Lynch and Owen McGrath of IV.AI about the current state of AI in the contact center ... specifically if the tec... 1 year ago | 23 mins Load more
