Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Employee delight as a competitive advantage Mark Smalley, IT Paradigmologist, Smalley.IT | Simon Johnson, VP Sales, Freshworks Inc | Jim Malone, Senior Director, CIO When customers interact with disengaged and unmotivated employees, they feel the same way about your business. As organizations become more digital, i... 1 day ago | 48 mins Level Up the Workplace with Automation & AI Scott Sinclair, ESG | Chad Haftorson, Freshworks "Rightsizing AI for ITSM and ITOM Success” by IDG reported that 93% of survey respondents were already deploying or exploring AI to enhance their ITSM... August 26, 2022 12:00am Level Up the Workplace with Automation & AI Scott Sinclair, ESG | Chad Haftorson, Freshworks "Rightsizing AI for ITSM and ITOM Success” by IDG reported that 93% of survey respondents were already deploying or exploring AI to enhance their ITSM... August 29, 2022 12:00am Unified incident management in Freshservice – an overview Ramsundar Radhakrishnan, Lead - Product Marketing, Freshworks | Ashutosh Pandey, Senior Product Manager, Freshworks Struggling with silos in IT? Perhaps disjointed tools are to blame. Considering service desk tickets are often related to digital health, IT teams s... August 29, 2022 10:00am An Orchestration Success Story With Glen Dimplex Aaron McIvor, Group IT Service Delivery Manager, Glen Dimplex & Rithik Chandran, Senior Customer Success Manager, Freshworks Rithik Chandran, Freshworks, speaks to Aaron, Group IT Service Delivery Manager, at heating and ventilation leader Glen Dimplex about how they’re leve... 2 weeks ago | 26 mins Level Up the Workplace with Automation & AI Scott Sinclair, ESG | Chad Haftorson, Freshworks "Rightsizing AI for ITSM and ITOM Success” by IDG reported that 93% of survey respondents were already deploying or exploring AI to enhance their ITSM... 3 weeks ago | 35 mins Alert Management 2.0 with easy onboarding, integrations, and intelligence Naganandhini Ramasubramaniyan, Senior Product Manager, Freshworks | Karthik Elangovan, Product Manager, Freshworks Struggling to manage your digital infrastructure? You need a solution that takes care of the noise while letting you focus on what you do best – sol... 3 weeks ago | 27 mins Deep dive into Freshservice On-Call Management Naganandhini, Senior Product Manager, Freshworks | Anusha Jha, Lead- Product Marketing, Freshworks Struggling to provide 24*7 agent coverage? You need a system that eliminates chaos in incident escalation while eliminating agent burnout. Explore... 4 weeks ago | 37 mins The Shoe Fits: Right-Size Your Organization's IT Service Management Nirmal Krishnamoorthy, Product Marketing, Freshworks and Scott Sinclair, Analyst, ESG Legacy SaaS-induced complexity plagues IT organizations with significant upkeep, data silos, and unneeded costs. Resource-intensive IT operating model... 1 month ago | 40 mins Reimagine IT in a new, hybrid environment Nirmal Krishnamoorthy - Senior Product Manager at Freshworks | James Francis, ITWeb Brainstorm Contributor AI for operations stands to address key challenges IT is facing in a newly-hybrid environment, with greater data volumes, siloed infrastructure, and h... 2 months ago | 60 mins Load more
