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CX Automation Will Create Massive Change in Contact Centers of the Future

Robin Gareiss, CEO and Principal Analyst, Metrigy; Frank Fawzi, President and CEO, IntelePeer

The pace of change in customer experience technologies is unprecedented. AI-enabled automation is generating efficiencies and benefits that will compl...

2 days ago 61 mins

The Future of Communication: Trends and Technologies Shaping UCaaS

Sriram Sampath; Gaurav Anand; Moderator: Annu Kurian Alexander

In today’s hybrid world, communication and collaboration technology play a critical part in ensuring that employee experience is seamless. Are you loo...

October 4, 2023 4:30am

Data Storytelling as a Solution for Change & Future Development

Gowri Selka, Volantsys Analytics

Data by itself is useless; it's how we contextualize it that gives it the power to drive real change. Knowing what data to collect and how to collate ...

3 days ago 62 mins

Scaling Success: How Generative AI is Revolutionizing CX

Tim Banting (Practice Leader Digital Workplace, Omdia) and Iqbal Javaid (Head of Contact Center Solution Engineering, Zoom)

Are you ready to transform your business with the power of Artificial Intelligence (AI)? Don’t miss out on our upcoming webinar, where you’ll learn ho...

5 days ago 57 mins

Managing the Hybrid Workplace

Alexandra Samuel, Ph.D. | Digital Workplace Expert | Author of Remote, Inc.

Hybrid work can pose a challenge to organizational culture—or it can open the door to new levels of employee engagement and commitment. In this inter...

2 weeks ago 43 mins

How Automation Can Reduce Risk and Drive Efficiency in Workplace Investigations

Ashley Rosa, Case IQ Product Manager

Workplace investigations are complex processes, with a lot of moving parts. In many cases, the steps involved can be time-consuming and inconsistent, ...

1 week ago 37 mins

PensTech And Admin Summit 2023 - PASA

Kim Gubler , Sarah Jones, Drew Munn

How does pension communication need to change to adapt to increases in automation and digitisation? It’s the start of a new dawn. As an industry we m...

October 4, 2023 12:00pm

Bulk Annuities – The importance of accurate member data

Dr Tim Drye, Chief Data Officer - MM

With bulk annuity transactions at an all-time high, it is critical that member data is accurate and complete. Understanding the longevity of the membe...

October 4, 2023 2:00pm

LinkedIn Live: Simplify the Workplace With SASE

Jason Rader, CISO | Mike Moore, Sr.Mgr Portfolio Development | JJ Safer, Practice Development Manager|

As the capabilities of Secure Access Service Edge (SASE) evolve, more and more companies are tapping into its growing power. Tune in as Insight expert...

2 weeks ago 41 mins

How to Meet the Needs of Your Diverse Workforce

Maggie Novo-Chavarry Sr. Principal, ADP, Inc. & Mary Schafer VP, ADP, Inc.

Employer benefits plans are strongly linked to employee satisfaction and retention. Without an effective strategy to market and communicate those bene...

3 weeks ago 59 mins

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