Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Providing Exceptional Access to Care with AWS, in partnership with Genesys Tara Mahoney, Genesys; Sofia Fatalevich, AWS,; & Georgia Thomas, AWS “Loyalty is critical in healthcare, and excellent customer service is key to maintaining it. By leveraging advanced technology to facilitate the patie... July 27, 2023 5:00pm AI & the Economist: Using AI and data to drive customer engagement Join Phillip Cornell, Principal, Economist Impact at The Economist, and Charlie Godfrey, Sr. Director at Genesys AI is driving a revolution in customer experience – get in the fast lane Organisations globally are looking for ways to embed artificial intelligence... 1 year ago | 60 mins 8 Trends Reshaping CX in 2022 and Beyond Claire Beatty - Senior Director of Thought Leadership at Genesys, and Ginger Conlon - Thought Leadership Director at Genesys A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering these relevant and empathic ex... 1 year ago | 32 mins 2022 contact centre buyer’s guide webinar Sheila McGee-Smith, Founder & Principal Analyst - McGee-Smith Analytics, Janelle Dieken and Elcenora Martinez, SVPs - Genesys The pandemic did more than disrupt the way we live and work. It accelerated trends that are redefining customer and employee engagement at an unpreced... 1 year ago | 59 mins 8 Trends Reshaping CX in 2022 and Beyond Claire Beatty - Senior Director of Thought Leadership at Genesys, and Ginger Conlon - Thought Leadership Director at Genesys A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering these relevant and empathic ex... 1 year ago | 32 mins Having your head in the cloud may be a good thing Experts from BT and Genesys Today, consumers want to communicate with brands like yours through a whole range of digital channels. Can your on-premise contact centre provide the ... 2 years ago | 29 mins The State of CX: Consumer and business perspectives, gaps and opportunities Elcenora Martinez, Global VP of Digital, AI and Cloud Product Marketing at Genesys with Claire Beatty and Adrian Swinscoe Consumers’ ever-rising expectations include a first-contact resolution and fast response among their top service priorities. As customer experience (C... 1 year ago | 62 mins Employees as the new customer: Rethinking workforce engagement management Bradley Hoyle, Operational Excellence Manager, BizCover and Andy Hardy, Director, Employee Engagement, ANZ, Genesys For decades, contact centres focused on optimising efficiency and effectiveness. Today, employees expect more. It takes a balance of empowerment and f... 1 year ago | 62 mins Migrating your Contact Centre to the Cloud Craig Burns, Principal Service Offer Manager, Intelligent CX, NTT Ltd & Jorge Hurtado, Sales Director, Genesys The momentum for cloud-based contact centre solutions continue to accelerate, forecasted to double from 36.6% to 71.9% in the coming year, with on-pre... 3 years ago | 55 mins オムニチャネルとCRMによる顧客接点改革の姿とは Mune Tajima and Tomoki Kato, Avanade, Ryoko Yamaguchi, AEON Insurance Service, and Masato Nakano, Genesys ～イオン保険サービス様におけるGenesys Cloud CXとDynamics365活用事例のご紹介～ コロナをきっかけとして、非対面での接客、オンラインを通じての問い合わせ、相談が求められるようになった昨今。さらには働き方、生活の場所の選択の幅が増える中、コンタクトセンターでは、より柔軟な運用... 1 year ago | 69 mins Load more
