Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 contact centre buyer’s guide webinar Sheila McGee-Smith, Founder & Principal Analyst - McGee-Smith Analytics, Janelle Dieken and Elcenora Martinez, SVPs - Genesys The pandemic did more than disrupt the way we live and work. It accelerated trends that are redefining customer and employee engagement at an unpreced... 11 months ago | 59 mins 8 Trends Reshaping CX in 2022 and Beyond Claire Beatty - Senior Director of Thought Leadership at Genesys, and Ginger Conlon - Thought Leadership Director at Genesys A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering these relevant and empathic ex... 1 year ago | 32 mins AI & the Economist: Using AI and data to drive customer engagement Join Phillip Cornell, Principal, Economist Impact at The Economist, and Charlie Godfrey, Sr. Director at Genesys AI is driving a revolution in customer experience – get in the fast lane Organisations globally are looking for ways to embed artificial intelligence... 1 year ago | 60 mins オムニチャネルとCRMによる顧客接点改革の姿とは Mune Tajima and Tomoki Kato, Avanade, Ryoko Yamaguchi, AEON Insurance Service, and Masato Nakano, Genesys ～イオン保険サービス様におけるGenesys Cloud CXとDynamics365活用事例のご紹介～ コロナをきっかけとして、非対面での接客、オンラインを通じての問い合わせ、相談が求められるようになった昨今。さらには働き方、生活の場所の選択の幅が増える中、コンタクトセンターでは、より柔軟な運用... 1 year ago | 69 mins Employees as the new customer: Rethinking workforce engagement management Bradley Hoyle, Operational Excellence Manager, BizCover and Andy Hardy, Director, Employee Engagement, ANZ, Genesys For decades, contact centres focused on optimising efficiency and effectiveness. Today, employees expect more. It takes a balance of empowerment and f... 12 months ago | 62 mins 8 Trends Reshaping CX in 2022 and Beyond Claire Beatty - Senior Director of Thought Leadership at Genesys, and Ginger Conlon - Thought Leadership Director at Genesys A keen focus on customer — and employee — experience is the biggest differentiator organisations have today. Delivering these relevant and empathic ex... 12 months ago | 32 mins 「2022年、アフターコロナに向けたCX/コンタクトセンター展望」 Tatsumi Yamashita, CEO of HDI-Japan, Yuji Kawada, GM at SBI securities, and Paul Ito Ricci, President (Japan) at Genesys 新型コロナウイルス発生から2年が経過しました。当初、緊急避難的にスタートしたコンタクトセンター運用の在宅への移行やデジタル・シフトは、センター運用の中で恒常的な施策となり、コロナ後のCXやコンタクトセンターのあり方や働き方を変える原動力となりつつあります。 今回のWebセミナーでは、コロナ以降の変... 1 year ago | 98 mins Migrating your Contact Centre to the Cloud Craig Burns, Principal Service Offer Manager, Intelligent CX, NTT Ltd & Jorge Hurtado, Sales Director, Genesys The momentum for cloud-based contact centre solutions continue to accelerate, forecasted to double from 36.6% to 71.9% in the coming year, with on-pre... 3 years ago | 55 mins Having your head in the cloud may be a good thing Experts from BT and Genesys Today, consumers want to communicate with brands like yours through a whole range of digital channels. Can your on-premise contact centre provide the ... 2 years ago | 29 mins Digital & AI rewrite the rules of CX - featuring Forrester and Belfius Featuring Forrester, Belfius, Genesys and Orange Business Services In this webinar, our guest speaker from Forrester will walk us through the new CX reality and how advanced technologies can help you transform your co... 1 year ago | 53 mins Load more
