Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Next Best Experience: The Next Stage In An Analytical Evolution Brandon Purcell VP, Principal Analyst Forrester David Geffen VP Product Marketing Glassbox We’re living in the age of the customer, so it’s understandable that many companies are striving — and claiming — to be customer obsessed. Yet many st... March 29, 2023 12:00pm 4 Steps to Journey Optimization in an Uncertain Economy Carolyn Pollock, CMO, Tailored Brands • Ryan Williams, VP, Digital, FULLBEAUTY Brands • Amy Madonia MAC Cosmetics E-commerce has never been so competitive until now. With a looming recession and retailers revisiting their digital transformation efforts, the time i... April 5, 2023 12:00pm Unlocking the Voice of the Silent Customer Gabe Smith, CCXP, CXPA & Hadar Radzinski, Product Marketing Manager, Glassbox VoC is an integral part of a good CX strategy, but how can CX pros more effectively unlock the voices of those who don't share feedback? Join CXPA's G... April 18, 2023 3:00pm Prioritize Site Issues and Boost Revenue with Real User Experience (Rux) Liran Tal, LOB Lead, Performance Analytics Glassbox As more revenue is being generated on digital platforms, maintaining the ability of production environments has become a business-critical priority as... 1 month ago | 30 mins DX Platforms: Your Fuel to New Business Growth Paul Nashawaty Senior Analyst ESG, David Geffen, VP, Product Marketing, Glassbox Today’s businesses are evolving rapidly to meet new customer expectations. Organizations leveraging digital experience platforms (DXPs) to help delive... 2 months ago | 28 mins CXPA Trends: What’s next for CX in 2023? Tabitha Dunn, Head of CX, Hitachi, Greg Dowling, Global Director of Business Insights, Glassbox Digital integration is a must have and not a nice to have. The global environment of the past few years showed us that organizations had to become “di... 2 months ago | 50 mins Putting Insights and Experimentation at the Heart of your Digital CX Strategy Michiel Jansen Global Conversion Optimisation Lead, ING & Robert Driver, Principal, Payments and Innovation, UK Finance Financial institutions are vulnerable to digitally native, customer-centric new entrants. To maintain their competitive edge, established organisation... 1 month ago | 59 mins Unlocking the Voice of the Silent Customer Gabe Smith, CCXP, CXPA & Hadar Radzinski, Product Marketing Manager, Glassbox VoC is an integral part of a good CX strategy, but how can CX pros more effectively unlock the voices of those who don't share feedback? Join CXPA's G... 4 months ago | 51 mins Your Playbook for Better Mobile App Experience Diana Rios, Product Manager, Blue Shield of California & Gloria Woo, Business Insights Manager, Glassbox Mobile apps that are unsuccessful have one thing in common: poor experience. Learn how you can deliver a flawless mobile experience that will bring us... 4 months ago | 28 mins Map Your Customers’ Digital Journeys and Deliver the Experience they want John Blum, Director, Solutions Engineering, Glassbox & Michael Horwitz, Product Marketing, Glassbox There are increasing numbers of analytics tools that map your customers journey across your websites and apps . But showing what they are doing is onl... 4 months ago | 36 mins
