Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Live now Barriers to IT Experience Management and How to Overcome Them Roman Pelzel and Kevin Turner from ISG, Sami Kallio and Katie Bates from HappySignals We'd love to invite you to our next virtual roundtable on 31st January, where we'll look at the common barriers to IT Experience Management and how to... January 31, 2023 10:00am | 60 mins Creating the Business Case for EX-Driven Continual Improvement Roy Atkinson, CEO | Principal Advisor at Clifton Butterfield LLC, featuring Pasi Nikkanen, CGO at HappySignals ! Employee Experience (EX) as a driver for continual improvement ! Improvement can be made everywhere and anywhere. Deciding when, where, and how to... 5 months ago | 55 mins Creating the Business Case for EX-Driven Continual Improvement Roy Atkinson, CEO | Principal Advisor at Clifton Butterfield LLC, featuring Pasi Nikkanen, CGO at HappySignals ! Employee Experience (EX) as a driver for continual improvement ! Improvement can be made everywhere and anywhere. Deciding when, where, and how to... 6 months ago | 55 mins How to get more out of your Now Platform with IT Experience Management? Chief Product Officer Pasi Nikkanen. Are you lacking experience data to drive continual ServiceNow improvements? Join our live session to learn how you can achieve 25%* response rates to... 3 months ago | 28 mins Creating the Business Case for EX-Driven Continual Improvement Roy Atkinson, CEO | Principal Advisor at Clifton Butterfield LLC, featuring Pasi Nikkanen, CGO at HappySignals ! Employee Experience (EX) as a driver for continual improvement ! Improvement can be made everywhere and anywhere. Deciding when, where, and how to... 9 months ago | 55 mins XLAs Need Experience Management – Here’s the Why, What, and How of ITXM Sami Kallio, CEO, HappySignals You’ve convinced your organisation, or external IT service provider, that it needs XLAs, then what? How should you then use the experience data and le... 12 months ago | 23 mins Human-Centric Experience Management for ESM Sami Kallio, CEO & Co-founder, HappySignals Service Management functions are often focused on outputs instead of outcomes – doing what was agreed instead of doing what makes the most impact for ... 1 year ago | 18 mins The Practical Guide to Experience Management for IT Pasi Nikkanen, Chief Growth Officer, HappySignals IT Experience Management is a way of working, enabling you to measure, share and identify key areas of your end-user experience that needs improving. ... 1 year ago | 19 mins Key Finding from the Global IT Experience Benchmark Report H1 2022 Sami Kallio and Sakari Kyrö Join us for a webinar to hear about the key insights from the latest Global IT Experience Benchmark H1/2022 Report that can help you plan for today’s ... 4 months ago | 36 mins Using ITXM™ for Continual Improvement Success Pasi Nikkanen, Sami Kallio Learn from this practical episode on how to use ITXM™ for your IT’s continual improvement success. ITXM™ is the framework that brings the practice of... 6 months ago | 16 mins Load more
