Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Ransomware Defence Protecting Critical Infrastructure with a Zero Trust Approach Joseph Carson - ThycoticCentrify & Bill O'Neill - ThycoticCentrify The sharp rise in ransomware attacks on the critical infrastructure sector has cost millions of dollars in terms of payment and recovery in the past y... January 27, 2022 10:00am Learn How Forrester Measures 238% ROI for a ControlUp Deployment Joel Stocker, Head of Product Marketing (ControlUp) and Eric Hall TEI Consultant (Forrester Consulting) What if we told you about a customer who was able to realize 238% ROI and a net present value of $2.4 million by switching to ControlUp? IT’S TRUE. R... 2 months ago | 44 mins Cyber Attacks via User Impersonation: Verifying User Identity at the IT Helpdesk Darren James The IT helpdesk is a high risk for cyber-attack. in June of 2021 gaming software giant Electronic Arts (EA) was attacked by tricking IT support to gai... 4 months ago | 34 mins Five Universal Truths of Supporting the Hybrid Workforce TODAY ControlUp Product Specialists | Jeff Johnson, Tom Fenton, Joel Stocker Help Your Remote Teams Work Better! The world of work has changed forever. Organizations across the globe have had to pivot to remote work—which they... 2 months ago | 49 mins NHS Cyber Security Webinar: Confidence in your first line of cyber defence Darren James – Technical Lead, Specops The NHS and wider UK Healthcare industry remains a primary target for cyber criminals looking to exploit it of its high value sensitive data. With ove... 2 months ago | 59 mins Omnichannel cognitive helpdesk. Asistentes virtuales para soporte al empleado Douglas Bispo y Xochitl Rosas Perez ¿Tienes saturación de los canales de atención a tus empleados?¿Buscas mejorar la experiencia que les brindas, a través de canales como Microsoft Teams... 1 year ago | 75 mins KI-gestützte Telefonie aus der Cloud – Einblicke von IDC Salesforce, Matthias Zacher, Markus Ring, Franz Klaus Lernen Sie, wie Sie dank digitaler Telefonie und Service Cloud Voice Anrufe schneller bearbeiten und effizienter verwalten können. 5 months ago | 22 mins Bridging the divide between Qualification and Certification cable testing Steve Cowles, RCDD/NTS, Manager Technical Support and Customer Care & Lisa Schwartz, Dir. Product Marketing In this discussion, we'll discuss the different types of testing challenges IT departments face in the midst of modern network infrastructure with mor... 9 months ago | 45 mins Der Impfstoff für Ihre IT-Security Oliver Kunzmann, Sales Engineer Manager Kritische Daten auch im Home Office schützen. Auch nachdem COVID-19 keine Bedrohung mehr darstellt, werden viele Unternehmen voraussichtlich teilweis... 10 months ago | 51 mins AI at your Service: Improving customer service and support at every interaction Neil Kostecki There are times when service automation goes all wrong. Instead of enhancing the customer experience, it hinders it. But AI and machine learning have ... 2 years ago | 44 mins Решения для управления жизненным циклом IT-активов Иван Левшин, системный инженер Micro Focus CIS Обзор решений Micro Focus для управления IT-активами: их назначение, преимущества и роль в информационных системах корпоративного уровня. ZENworks Co... 1 year ago | 63 mins Omnichannel cognitive helpdesk. Asistentes virtuales para soporte al empleado Douglas Bispo y Xochitl Rosas Perez ¿Tienes saturación de los canales de atención a tus empleados?¿Buscas mejorar la experiencia que les brindas, a través de canales como Microsoft Teams... 2 years ago | 76 mins Turning your Salesforce Community into a Case Deflection Engine David James, Product Marketing Director It’s no surprise when it comes to resolving issues and finding information, customers prefer self-service. And organizations prefer it because it dram... 2 years ago | 45 mins Removing 24x7 administrator rights to break the attack chain JD Sherry, Chief Strategy Officer, Remediant The average ransomware spreads as follows: (1) attacker phishes their way onto an employee workstation.; (2) attacker extracts admin credentials from ... 12 months ago | 46 mins Getting started with Elastic App Search on Elastic Cloud David James, Senior Product Marketing Manager, Elastic Elastic App Search is the easiest way to add rich, relevant search to your website or applications, whether it be on your corporate website, your cust... 9 months ago | 39 mins The App is Slow! Learn how to resolve performance issues Fast with nGenuisONE Serguei Frampol, Oracle Database Administrator, Forte Data Solutions All too often application performance issues first reveal themselves by the end-user’s call to the helpdesk, exclaiming “this application is slow!” W... 3 years ago | 23 mins Unified Endpoint Management: Managing a Remote Helpdesk and Staff David Galindo Like most systems and IT admins, you’ve been supporting mobile and remote workers for a while now, but nothing could have prepared you for the challen... 2 years ago | 41 mins Premierowy pokaz ZENworks Service Desk 8.0 - kompletnego systemu helpdesk Dariusz Leonarski, Micro Focus ZENworks Service Desk 8.0 to kompletne, skalowalne rozwiązanie do obsługi helpdesku, które obniża koszty rozwiązywania incydentów i świadczenia usług ... 3 years ago | 62 mins GDPR Series Part 2: Understanding Users' Rights & Freedoms Before It Costs You John Cheney, CEO & Penny Lower, Head of Service Delivery, Workbooks CRM Workbooks CRM CEO, John Cheney, and Head of Service Delivery, Penny Lowe, discuss how to best leverage CRM to address the rapidly approaching General ... 4 years ago | 40 mins [Podcast] – What’s up with all the DX products Eugenia Schipelliti, Jeff Johnson Many customers ask us about our DX suite of real-time management products. In this episode of The Upload, we will differentiate each ControlUp DX pro... March 30, 2022 3:00pm 5 Common Mistakes in ITSM Tool Environments Patrick Büch, Head of Business Line Service Management 5 Common Mistakes in ITSM Tool Environments In IT Service Management various tools such as Helpdesk systems, monitoring systems or CMDBs are used for... 7 years ago | 36 mins 3 Immediate Actions to Save Time While Managing Online Learning Surita Bains | Director of Product Management, Education & Jordan Kauffman - Former Director of Student Technology | Absolute Securing devices and empowering educators during COVID-19 School districts are facing a challenge: transitioning programs online while keeping studen... 2 years ago | 41 mins Beyond 2FA: The Smart Way to Manage Cloud Access Mor Ahuvia, Authentication Product Marketing at Gemalto Cloud apps are being pulled into the enterprise hand-over-fist, with 93% of organizations using cloud-based IT services. But the efficiencies and conv... 5 years ago | 44 mins Securing Privilege and Containing Attacks on Endpoints Todd Moseley, Endpoint Privilege Manager; Brance Spradlin, Sales Engineer Join CyberArk's Endpoint Privilege Manager (EPM) Business Lead Todd Moseley and Sales Engineer Brance Spradlin as they discuss CyberArk's Endpoint Pri... 3 years ago | 30 mins Q1 2019 Community Update: IT Service Management Harriet Jamieson, Content Manager - BrightTALK and Rich Graves, Director of Product Management Discover what's trending in the IT Service Management community on BrightTALK and how you can leverage these insights to drive growth for your company... 3 years ago | 45 mins Load more
