Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 Customer Support Trends: An EMEA perspective Adrian Swinscoe, CX Consultant at RARE | Ruth O'Brien Senior Manager, Customer Support at Intercom & more In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Ruth O’Brien, Senior... May 19, 2022 9:00am Specialized ITSM for Hybrid Work & Global Teams II: Managing Cloud-Native Apps Francesco Altomare, Regional Sales Manager S. Europe at GlobalDots & Ovidio Maiuri, Chief Digital Officer at Challenger Stone ITSM solutions to manage the productivity, security and compliance of today's work, workforces and workplaces - PART 2 Join us to learn about the cha... 14 hours ago | 77 mins Building an Unstoppable Mindset Stijn Stabel, CTO Carrefour, Belgium and Raymond Huner, Senior Regional Sales Director, Freshworks Stijn shares his insights and perspectives on what it takes to be a forward-thinking leader in Business and IT. Drawing on his experience of competin... 1 day ago | 18 mins Bye Login, Hi Unlock: FIDO2 WebAuthn Goes Biometric Miguel Fersen, Senior Cloud Consultant GlobalDots ; Eli Arkush, Senior Solution Engineer, Transmit Security Come 2022, online businesses like retail, entertainment & consumer finance, are under increasing pressure: Competition is fierce, and cyber threats ri... 1 week ago | 52 mins When UI Testing Hits the Wall, Break Through With API Testing Jeff Peeples, Senior Product Manager, Adam Attanasio, Product Manager The user experience for web applications is critical. If your application’s user interface isn't fully tested, it likely won't work as expected and yo... 1 week ago | 38 mins Advanced Kubernetes Deployment Strategies Andrea Giardini, Instructor at Learnk8s Join the experts from Learnk8s and NGINX to learn “How do I split traffic for A/B testing? Can I use Kubernetes to do shadow rollouts?” This livestr... May 31, 2022 9:00am The Service Management Benchmark for IT Leaders Nirmal Krishnamoorthy, Senior Manager, Freshworks & guest Brian Lake, Head of IS, Brooke Hospital for Animals Businesses today operate in a highly dynamic environment. While digital transformation has been among the key initiatives for many organizations, COVI... 3 weeks ago | 44 mins Why Return: The Surprising New Science of Win-Back Conversations Doug Hutton, SVP Products at B2B DecisionLabs Whether it was due to a service failure, supply chain challenges, or they were lured away by a better price; your formerly loyal customer decided to l... 6 days ago | 41 mins How Amdocs Uses its Global B2B VoC Program to Drive Improvement (APAC) Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs; Ryan Tamminga, SVP of Product and Services at Alchemer Join Amdocs, a leading global software and services provider to communications and media organizations, to hear how they use Alchemer to deliver a bes... May 19, 2022 12:00am Tech & Hiring: Promoting Culture in Positive Candidate Experiences Wisetail Join us as we participate in BrightTalk's HR Tech Summit! We will be tackling all aspects of positive candidate experiences and how those experiences ... 3 hours ago | 20 mins Load more
