Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date The Impact of Cloud on the Landscape of Rapid Change Erik Avakian, CISSP, CRISC, CISA, CISM, CGCIO, ITIL v3, Chief Information Security Officer, Commonwealth of Pennsylvania The advent of cloud has transformed from what was once just a buzzword several years ago, into the fundamental way that the IT organizations of today ... 1 year ago | 34 mins ITIL 4 Strategist Part Two: Direct, Plan & Improve Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA Join Kate Hamblin for an introduction to one of the four new ITIL 4 courses that form the new ITIL Managing Professional certification stream. Take ... 3 years ago | 50 mins First impressions of ITIL 4: what’s changed? Peter Hubbard, Principle Consultant & Head of product portfolio UK, Pink Elephant The release of ITIL 4 raises a lot of questions. How has it changed from V3? What do the changes mean for your organisation? What does it mean for you... 4 years ago | 55 mins DevOps & AI: Do we still need ITIL Change Management? George Spalding, Executive VP, Pink Elephant | Joe Foley, Director and Insights Architect, Digital.ai In the era of DevOps, application development and IT Operations leaders face ever-increasing demands to be more agile. Unfortunately, traditional IT C... 2 years ago | 54 mins Qualitative risk management in ITIL 4 change enablement Johnny Jensen, Owner of Peopleteam The new ITIL 4 change enablement practice is better aligned with agile ways of working and also looks at decentralising authority for rapid decision-m... 2 years ago | 36 mins ITIL 4 Specialist Part One: Create, Deliver Support Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA Join Kate Hamblin for an introduction to one of the four new ITIL 4 Specialist courses being released that form the new ITIL Managing Professional cer... 3 years ago | 39 mins Поддержка клиентов в соответствии с ITIL Владимир Бондарчук Системный инженер Micro Focus Украина ZENworks Service Desk ZENworks Service Desk позволяет применять процессы ITIL и предоставляет инструменты, необходимые для выполнения работы и повыше... 2 years ago | 42 mins ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Impact Stephen Mann, ITSM Analyst and Matt Klassen, VP of Product Marketing, Cherwell Software The newly-released ITIL update, ITIL 4, does away with the ITIL v3 service lifecycle that was based around the five elements of service strategy, desi... 4 years ago | 59 mins First Thoughts on ITIL 4 Managing Professional Kate Hamblin, Senior IT Service Management Consultant at Pink Elephant EMEA With the first ITIL 4 Managing Professional Transition "ITIL 4 Expert courses" starting to take place across the globe. Kate Hamblin one of Pink's pri... 3 years ago | 46 mins ITIL 4: Everything You Ever Wanted to Know (But Were Afraid to Ask) Erika Flora Erika Flora, CEO of BEYOND20 and Lead Editor of the upcoming “ITIL 4 Leader” publication will discuss what's coming down the pike with the new ITIL 4 ... 3 years ago | 59 mins
