Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How ServiceNow is transforming its digital services program Venkat Lakshminarayanan, ServiceNow; Madhuri Manikonda, ServiceNow ServiceNow uses its own AIOps solution that leverages the power of artificial intelligence to predict service issues, prevent impact to users, and acc... 11 hours ago | 53 mins Best Practices in Call Management with TOPdesk Arianna Theofan, Consultant, TOPdesk What are Best Practices for Call Management in IT departments? We will learn some common pain points with clients, and how TOPdesk uses digital automa... 1 week ago | 24 mins How a right-sized ITSM solution can accelerate time-to-value Jayraj Ravichandran, Principal - Solution Engineering, Freshworks Organizations drive digital transformation by focusing on elevating employee experience and scaling services across the enterprise efficiently. At the... 1 week ago | 27 mins ITIL with Service Operations: Best practices to automate and optimize your IT Troy DuMoulin, VP, Research and Development, Pink Elephant & Charlie Steiner, Sr. Product Marketing Specialist, ServiceNow In today's fast-paced and ever-changing business environment, it is more important than ever for organizations to have effective IT service operations... June 15, 2023 4:00pm Building a best-in-class Service Management Ecosystem Ben Howell, Head of North America & Petteri Raatikainen, Director of Products, ONEiO To deliver best-in-class IT services you need best-in-class IT service management. To get there, every part of your ecosystem must be seamlessly conne... 1 week ago | 30 mins Chain ReACTion – Password Resets: from Resets to Resolutions Hayden Hamilton, ReACT Product Specialist, ASPG Hayden's presentation on overcoming pain points caused by forgotten passwords and locked accounts will explore the complexities of modern systems and ... 1 week ago | 28 mins Build a nimble service management strategy that delivers business resilience Sriram K S, Manager - Customer Success, ManageEngine Today, organizations confront challenges on several fronts, such as firefighting cybersecurity incidents, managing rapid changes to the IT infrastruct... 1 week ago | 33 mins Nexthink Infinity: Helping Teams, from problem solving to proactive optimization Katharine Dahl, Senior Product Marketing Manager & Jerome Barnes, Solution Consultant, Nexthink Nexthink Infinity: Helping IT Teams cost-efficiently transition from reactive problem solving to proactive optimization Nexthink Infinity is the prem... 1 week ago | 28 mins Employee Experience begins with Agent Experience Shiraz Hemani, Director of Sales North America, Invgate If we want happy, productive employees; we need to start with the people that support them. In the days of improving employee experience and maximizin... 1 week ago | 27 mins Delighting Customers by Delivering Best Practice, World Class Superstar Service! Patrycja Sobera, Vera Faludi & Mariana De Leon, Unisys In this video, Vera, Mariana and Patrycja take you through the Unisys approach to benchmarking their award-winning global Service Desk offering. The... 3 weeks ago | 25 mins Load more
