Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Top 3 Trends in IT Service Management (ITSM) for 2023 Peter Di Stefano, Principal Product Marketing Manager Many IT service management (ITSM) solutions are old and outdated since they were developed before self-service, automation, and more modern cloud-base... 3 weeks ago | 41 mins Strengthen your digital business with people, process, and tech optimization Usman Sindhu, Product Marketing Director, ServiceNow; Charlie Steiner, Senior Product Marketing Specialist, ServiceNow Let's face it: post-pandemic reality shows us that employee reliance on technology services is growing, while workloads and demands for service delive... 1 week ago | 58 mins Unleashing the Enormous Power of IT Service and Support KPIs Jeff Rumburg, Managing Partner at MetricNet In Unleashing the Enormous Power of IT Service and Support KPIs, MetricNet provides an overview of the Best Practices in IT Service and Support Perfor... June 22, 2023 6:00pm The 5 Executive Blind Spots Around Observability Brandon Shopp, Group VP of Products, SolarWinds; Peggy Bresnick-Kendler, Moderator, Information Week Only 1 in 10 enterprises adopted an observability strategy in 2020. By 2024, Gartner predicts that number will triple among companies progressing clou... June 7, 2023 4:30am A 10-Year Trend in Contact Center Performance - Benchmarks Tell the Story Jeff Rumburg, Managing Partner at MetricNet Are you struggling to keep up with the rapid evolution of the contact center industry? Do you feel like you're falling behind on key trends and unsure... 1 month ago | 61 mins How to spend less and get more with ITSM in 2023 Mauricio Corona, Chief Transformation Officer, SDI & Chad Haftorson, Senior Director of Product Management, Freshworks The IMF projects that world economic growth will slow to 3.2% this year, down from 6.1% in 2021. So while we are tightening our budgets in our persona... 3 months ago | 61 mins Top 3 Trends in IT Service Management (ITSM) for 2023 Peter Di Stefano, Principal Product Marketing Manager Many IT service management (ITSM) solutions are old and outdated since they were developed before self-service, automation, and more modern cloud-base... 5 months ago | 41 mins Business Transformation with dataServe® and ChatGPT Matt Smith, Aim Ltd ChatGPT is game-changing... and so is dataServe®! In this webinar, Matt Smith, Product Owner and Designer of dataServe®, will introduce you to dataSer... 4 weeks ago | 54 mins Leveraging AI in DevOps and IT Service Management Rob Akershoek, DevOps / IT Management Architect, DXC (and Co-Chair of the IT4IT Forum within The Open Group) More and more IT organizations are using AI/ML in their IT Service Management landscape. Think about: self-service using virtual assistants, AIOps, Ch... 7 months ago | 59 mins THE COMPLETE SERVICE MANAGEMENT PLATFORM at the convergence of ITSM and DevOps Ovidio Maiuri, Chief Digital Officer at Challenger Stone and Francesco Altomare, Senior Solution Architect at GlobalDots ITSM solutions to capture the full benefits of today’s hybrid working models and geographically distributed teams. Organizations are shaping — and be... 10 months ago | 59 mins Load more
