Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date CX Assurance Chronicles making the move from manual to automated testing. Christi Walters manager of Cyara's Global Success Team and Mark Shaw applications Manager Assurant Listen to how Assurance a fortune 500 provider in risk management and insurance solution moved to automated testing. 4 months ago | 12 mins The changing role of CX testing in digital transformation Diego Lo Giudice Vice President, Principal Analyst, Forrester & Chad Hendren NA Discovery & Enablement Lead Featuring Forrester and some of their research in assuring quality in the face of rapid change. 3 months ago | 61 mins 5 Best Practices for Migrating your Contact Centre to the Cloud Elizabeth Magill Sr Director, Product Marketing, Cyara and Art Schoeller, Vice President and Principal Analyst, Forrester This webinar explores cloud centre trends, what's driving adoption, 5 best practices in contact centre migration and how to ensure success 4 months ago | 60 mins Maximise Value by Leveraging End-to-end Automated Chatbot Testing Emily Harris In this short video, learn how to minimize GDPR compliance and security risks by leveraging Cyara Botium, the only end-to-end, automated chatbot testi... 5 months ago | 7 mins Reclaiming Customer Experience Excellence Tim Armstrong and Hes Yavari, Nectar Services Corp. Just as contact center managers, DevOps and telecom teams are starting to catch their breath from the heroic efforts of enabling Contact Center and IV... 3 years ago | 48 mins Comprehensive Functional Testing for IVR Applications Mike Burke - Director Product Mktg, Testing Solutions | Carlton Schowe - Solutions Consultant Increased digitization of C2B (Customer-to-Business) communications provides more channel choices than ever before, but if those channels fail to deli... 6 years ago | 41 mins Avaya performance monitoring the latest and greatest from IR Prognosis Alex Bahar, Senior Solutions engineer IR IR Prognosis has a long history in monitoring Avaya UC and contact centres. Hear the latest from IR for Avaya networks including; - Multi vendor envi... 6 years ago | 49 mins Manage Your Voice Environment with Confidence Mike Burke | Director, Product Marketing, Testing Solutions IR’s Prognosis suite of software & services gives you everything you need to be confident your multi-vendor UC and contact center solutions are workin... 4 years ago | 41 mins Upgrade with Confidence: Identify & Address Contact Center Show Stoppers Mike Burke - Director Product Mktg, Testing Solutions | Kevin Donovan - Global Alliance Director Are you replacing or upgrading contact center technology? Are you moving from TDM to SIP? Are you considering moving from on premise to the cloud? You... 7 years ago | 46 mins How to improve your Teneo chatbot with E2E test automation Allison Adams (Conversational AI Consultant at Artificial Solutions) & Christoph Boerner (CEO and Co-founder of Botium) Testing is a crucial enabler for the success of chatbots and virtual assistants. Doing it manually requires enormous time and efforts. Automated testi... 2 years ago | 59 mins
