Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Boost Employee (EX) & Client Experience (CX) Through Knowledge Centered Mindset Patrycja Sobera, Global VP, End User Experience & Mariana De Leon, Director of Knowledge Function Services, Unisys Watch this video to find out award winning Unisys' approach to Knowledge Management. You'll take away and understanding of: * Key Knowledge Management... 2 months ago | 22 mins Why KM Coaching Should Be Your Important Ingredient!! Pawan Khatawane, Tech Lead - Knowledge Management, Nestlé If your organisation focuses on knowledge as a key asset, using the KCS methodology will help you to integrate knowledge base into the problem solving... 2 months ago | 17 mins KCS – the value creating process Lena Stormvinge, one of 15 certified KCS trainers in the world Effective knowledge management improves the service levels and the service desk work flow dramatically. The support organization will benefit from 60%... 6 years ago | 30 mins Acorio Knowledge Centered Support Acorio Acorio’s KCS solution offers a shared knowledge/incident experience in a way that is designed to enhance utilization and eliminate points of failure i... 7 years ago | 7 mins Justify Your Investment in Knowledge Management Simon Yelsky VP, Product Management and Presales, RightAnswers & Tom Policano VP, Client Success and Support, RightAnswers If you are finding it difficult to convince your upper management that knowledge management done well will benefit your organization, then this 45-min... 6 years ago | 49 mins Bolster Customer Support Efficiency and Productivity on Salesforce Simon Yelsky As customer service pressures mount, outdated technologies will struggle to keep up. Fortunately, RightAnswers, available on Salesforce AppExchange an... 7 years ago | 11 mins Creating a High-Quality Knowledge Base Simon Yelsky LESSONS IN CUSTOMER SERVICE FROM THE MASTERCHEF KITCHEN! If you’ve ever watched MasterChef, you know that the pantry is stocked with only the finest ... 7 years ago | 42 mins So You Think You're Doing Knowledge-Centered Support (KCS℠)? Laura Yeomans, Knowledge Practice Leader, RightAnswers You've heard great things about Knowledge-Centered Support (KCS) and you've started implementing it in your organization. But are you really following... 7 years ago | 33 mins Higher Ed CoI - The Knowledge-Centered Support (KCS) Difference, and Its Impact Host: Edward Gray - Speakers: Rae Ann Bruno, Stephenie Gloden, Steve McMillan Do any of these comments sound familiar? - “Only the new people find value in our knowledge base.” - “Once our teams learn how to resolve something,... 8 years ago | 61 mins Knowledge Support Communities: Collaborative Transformation Simon Yelsky VP, Product Management and Presales, RightAnswers & Peter Chmiel Product Manager, RightAnswers Are your customer service agents answering questions your other customers could answer? Customer communities increase customer satisfaction by empowe... 7 years ago | 32 mins
