Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 3 Knowledge Management Industry Use Cases to Improve Customer Service Jarrod Davis, Knowledge Management Expert, USU; Chris Rall, Director, USU As more organizations transition to a hybrid workforce, an AI-powered knowledge management solution is more vital than ever. Learn how to overcome cus... 3 months ago | 45 mins Supercharge Results with A Data-Driven Approach to Knowledge Management Fabian Eppler, Innovation Director, USU & Jeff DeVries, Manager, USU Knowledge Management is one of the strongest tools to improve agent experience, efficiency, and success. To maximize the value of your Knowledge Manag... 3 months ago | 39 mins Knowledge Management for Customer Service – Start small, think big Jarrod Davis, Knowledge Management Expert, USU; Carmen Hermle, Global Manager, USU Professional Knowledge Management is more than just classic document management. It increases first call resolutions, shortens average handling time, ... 3 months ago | 53 mins Reaxys Patent Expansion: Uncovering chemical compounds hidden in patents Mr Vinod Honmute, Head of KM, IP law and BI at Aarti Industries, Dr Nilesh Rane, Solution Consultant LSS at Elsevier This is our second webinar in continuation to share more insights on patent content expansion in Reaxys. In previouswebinar, we have shared the Reaxys... 11 months ago | 52 mins Create Exceptional CX with Salesforce and Knowledge Management Jarrod Davis, Knowledge Management Expert, USU; Carmen Hermle, Global Manager, USU As the market-leading CRM, Salesforce is an excellent tool for organizations looking to create a seamless customer journey. However, your organizatio... 7 months ago | 51 mins Endpoint Security in a Post-Pandemic World: Larger Attack Surfaces, More Risk Juergen Bayer, Senior Security Advisor and Keatron Evans, Infosec instructor and Managing Partner at KM Cyber Security With many employees now working outside of protected corporate networks, attackers have shifted their sights to the endpoints, VPN technologies and co... 2 years ago | 62 mins Best Practices for Implementing a Knowledge Base Clint Rodenfels, Senior Technical Writer & Jarrod Davis, USU Product Marketing Manager Sr. Technical Writer Clint Rodenfels demonstrates actionable tips on how you can avoid common roll-out mistakes while implementing a Knowledge Managem... 8 months ago | 54 mins Latest Innovations In Subsea Fiber Optics And Malbec Cable System Philippe A. Perrier, GlobeNet; Diana Perez, GlobeNet; Rick Nilsson, Alcatel Submarine Networks (ASN); In this webinar we will be discussing the latest innovations in fiber optics and how they have been deployed in the new 2,600 km subsea system that co... 1 year ago | 52 mins Building a Business Case for Implementing an Advance KM Solution Bill Pollie These are exciting times! Never before have we seen more new technologies being delivered internally or new products and services being delivered to c... 4 years ago | 42 mins KM World 2018 Keynote Scott Parker, Senior Product Marketing Manager Watch the film of Scott Parker, Senior Product Marketing Manager at Sinequa, during the KM World keynote: "Becoming an Information-Driven Organizatio... 3 years ago | 17 mins Load more
