Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date KT PS Learning Path Series: The eLearning & Expert Coaching Combo Christoph Goldenstern - VP of Innovation & Service Excellence, Wayne Stottler - Director Product Development What do you get when you combine state-of-the-art eLearning with expert coaching? The NEW KT Problem Solving Learning Path Bronze Winner Brandon ... 3 weeks ago | 16 mins KT PS Learning Path Series: Advantages & Benefits: The power of learning loops Christoph Goldenstern - VP of Innovation & Service Excellence, Wayne Stottler - Director Product Development What do you get when you combine state-of-the-art eLearning with expert coaching? The NEW KT Problem Solving Learning Path Bronze Winner Brandon ... 4 weeks ago | 16 mins KT PS Learning Path Series: The challenge of learning in times of remote work Christoph Goldenstern - VP of Innovation & Service Excellence, Wayne Stottler - Director Product Development What do you get when you combine state-of-the-art eLearning with expert coaching? The NEW KT Problem Solving Learning Path Bronze Winner Brandon ... 1 month ago | 16 mins Advanced (Major) Incident Management in ServiceNow: powered by KT Sascha Laufenberg ServiceNow customers who use KT's global best-practice, ITIL®-recognised troubleshooting methodology can now integrate these processes with other work... 1 year ago | 37 mins KT Module 5: Defining the problem effectively Andrew Vermes We knew what the problem was, then it turned out differently, wasting a lot of time. Is this avoidable? 1 year ago | 18 mins KT Module 7: FOMO: getting the most from opportunities Andrew Vermes FOMO: it’s not the opportunities we can see, but the hidden ones… 1 year ago | 16 mins Learn To Deliver KT Workshops Virtually John Ager and Wayne Stottler of Kepner-Tregoe Dear Program Leader, The circumstances surrounding COVID-19 have thrown most of our normal work and personal lives into uncertainty in just the past ... 2 years ago | 61 mins KT Module 6: Influencing decisions Andrew Vermes Decision are often less than rational. What can you do about that? 1 year ago | 15 mins Problem Management in ServiceNow: powered by KT Sascha Laufenberg ServiceNow customers who use KT's global best-practice, ITIL®-recognized troubleshooting methodology can now integrate these processes with other work... 1 year ago | 36 mins KT Module 8: "I knew that wouldn't work" - using pessimism productively Andrew Vermes What’s Homer Simpson’s favourite expression? Let’s try to avoid that.. 1 year ago | 14 mins KT Module 4: Resolving priority conflicts Andrew Vermes Too much to do? Unreasonable deadlines? Here’s help to get some perspective. 1 year ago | 16 mins Building Beyond A Problem Solving Culture Drew Marshall, Regional Managing Director - Kepner-Tregoe North America Ten minutes of time: a ton of wisdom. Experience Drew Marshall, a member of the KT Board of Directors, and the Regional Managing Director for North ... 5 months ago | 11 mins KT module 1: Problems come in different shapes Andrew Vermes How do you choose the best way to approach them? 1 year ago | 16 mins Reducing Tech Debt in Financial Institutions David Frank, Client Relationship Manager-Consultant, Kepner-Tregoe Financial Services organizations are locked in an ongoing race to meet customer demand for technology applications that make their services more appea... 2 years ago | 41 mins KT Module 2: Being understood: sharing concerns effectively Andrew Vermes why don’t they get it? What on earth are they talking about? How to get on top of complex issues 1 year ago | 18 mins KT Module 3: Why should we find cause (or not)? Andrew Vermes Cause is over-rated. When should you dig deeper? 1 year ago | 19 mins 2 New Ways to Learn and Apply KT Problem Solving Join Jason O’Neill, Head of Global Training services, and Wayne Stottler, Manager of Product Development with Kepner-Tregoe Because it is important that our clients have access to the finest problem-solving tools on the market, we’ve developed 2 NEW digital solutions that m... 3 years ago | 61 mins Rain, Rain Go Away: Problem Management in a world of integrated cloud services Shane Chagpar You’ve committed to moving your services to the cloud to improve your operational efficiency. No turning back now! Like the Wild-Wild West this new f... 9 months ago | 48 mins The True Cause? Are you sure? Andrew Vermes Tips on how to tell facts from assumptions, and avoid the kinds of mis-steps that could leave egg on your face.. 1 year ago | 16 mins «Houston, nous avons un problème...» avec le son ! Erika Ratcliffe Comment l'utilisation partielle et rapide des outils KT a permis de rapatrier les cosmonautes d'Apollo XIII. 7 months ago | 18 mins The 8 Skills You’ll Need to Thrive in The Future of Work Jason O'Neill, Head of Global Training Services, Kepner-Tregoe "Robots are going to take our jobs! Computers will be smarter than us! Humans won’t need to speak to each other anymore!" While the foreseeable futur... 2 years ago | 58 mins 8D-Problem Solving – VDA recommends Kepner-Tregoe IS and IS NOT Burkhardt Prigge In its Standard “8D – Problem Solving in 8 Disciplines”, the German Car Makers Association (VDA) specifies the best practice for solving complex probl... 11 months ago | 46 mins Identity, accountability and GDPR - Where IAM fits in the GDPR puzzle James Ware, Security Solutions Architect, KT Secure In this webinar, presented by KT Secure in association with Ilex, we will be assessing the role of Identity and Access Management when establishing GD... 4 years ago | 38 mins 8D Problem Solving – VDA recommends Kepner-Tregoe "IS" and "IS NOT" Burkhardt Prigge In its Standard “8D – Problem Solving in 8 Disciplines”, the German Car Makers Association (VDA) specifies the best practice for solving complex probl... 8 months ago | 50 mins How to Become an Incident & Problem Management Superstar Jason Rosenfeld, ITSM Practice Lead, Cask, LLC and Christoph Goldenstern, Kepner-Tregoe Join Jason Rosenfeld, Service Management Practice Lead at Cask, LLC and Christoph Goldenstern of Kepner-Tregoe as they discuss: - Origin of the Kepne... 9 years ago | 49 mins Load more
