Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Maximize Value from your CX Program Jon Wood, Onboarding Manager; Alli Milne, Digital Learning Content Manager; Jeannie Zaemes, Director of Growth Marketing Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, ... February 7, 2023 4:00pm Maximize Value from your CX Program (APAC) Jon Wood, Onboarding Manager; Alli Milne, Digital Learning Content Manager; Jeannie Zaemes, Director of Growth Marketing Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, ... February 8, 2023 1:00am Maximize Value from your CX Program (EU) Jon Wood, Onboarding Manager; Alli Milne, Digital Learning Content Manager; Jeannie Zaemes, Director of Growth Marketing Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, ... February 8, 2023 9:00am Proving the ROI of CX in rocky times Howard Lax, Principal Consultant at Forsta Customer retention and loyalty can drive growth in a business and save costs in the long run – even during rocky times! These are results businesses ... 6 days ago | 29 mins CX Predictions for 2023: In Conversation with guest Forrester Mark A. Ratekin, Principal Consultant, Global CX Consulting, Forsta; Rick Parrish, VP, Research Director, Forrester 2022 was a difficult year for businesses – global economic turmoil, rapidly changing customer buying patterns, evolving social interactions across cha... January 31, 2023 3:00pm Keys to Improve the Client Experience and Deepen C-level Executive Relationships Robert Hollier, Momentum ITSMA, Lori Weiner, Momentum ITSMA, Fredrik Winterlind, CRB, and Kristine Thorpe, CRB Join Momentum ITSMA's Robert Hollier and Lori Weiner on this webcast with special guests from CRB, Fredrik Winterlind, Vice President, Marketing & Com... March 9, 2023 4:00pm How to Deliver Speed-of-Thought Analytics at Scale With a Data Mesh in the Cloud Mark Stange-Tregear, VP of Analytics at Rakuten Rewards; David P. Mariani, CTO, Founder at AtScale Learn about Rakuten, one of the largest loyalty programs in the US, and their mission to enable its employees to derive insights from company data fas... 1 month ago | 70 mins Data in Motion & Apache Kafka® Use Cases for Retail and eCommerce Lawrence Stoker, Senior Solutions Engineer at Confluent Retailers that have embraced the opportunities of the prolonged pandemic are emerging leaner and stronger than before. Contrary to expectations, many ... 2 months ago | 60 mins Latest Consumer Trends To Inform Your Loyalty & Relationship Marketing Strategy Mark Johnson, CEO, Loyalty 360; Tim Glomb, VP Content, Cheetah Digital Cheetah Digital’s 2022 Consumer Trends Index reveals the wants and needs of global consumers when considering the relationships they have with their f... 10 months ago | 55 mins How Customer Education is used as an engine to scale business Katy Tynan, VP Principal Analyst, Forrester. Marcin Klos, Training Service Owner, Lufthansa. Engaged customers are more likely to buy from businesses. A structured customer education program can educate, engage and empower customers, building ... 3 months ago | 62 mins Load more
