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Perspectives on Leadership with Tony Keesee

Tony Keesee, VP Operations of VPay, a part of Optum Financial, and Lon Hendrickson, CCNG Magnet Program

Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e...

1 month ago 19 mins

Perspectives on Leadership with Tony Keesee, VPay

Tony Keesee, VP Operations of VPay, a part of Optum Financial, and Lon Hendrickson, CCNG Magnet Program

Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e...

1 year ago 19 mins

Perspectives on Leadership with Jim Lavery

Jim Lavery, Desert Financial Credit Union and Lon Hendrickson, CCNG Magnet Program

Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e...

3 years ago 23 mins

Perspectives on Leadership with Nicole Cummings

Lon Hendrickson, CCNG Magnet Program and Nicole Cummings, 1A Auto

Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e...

4 years ago 26 mins

Perspectives on Leadership with Billie Jo Timm

Lon Hendrickson, CCNG Magnet Program and Billie Jo Timm, MasterBrand Cabinets

Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e...

5 years ago 28 mins

Perspectives on Leadership with Bill Walker

Lon Hendrickson, CCNG Magnet Program and Bill Walker, Alcon

Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e...

5 years ago 28 mins

Perspectives on Leadership with Jason Mercer-Pottinger

Lon Hendrickson, CCNG Magnet Program and Jason Mercer-Pottinger, Baxter / RTS Americas Inc.

Perspectives On Leadership is an executive interview series from the CCNG Magnet Program. These one-on-one conversations with Contact Center Leaders e...

4 years ago 20 mins

Executive Dialogues - How to Lead and Motivate a Weary Workforce

Vicki Brackett, Author and Founder/Creator of Virtual Live Labs

CCNG Member Vicki Brackett leads a conversation with senior leaders to discuss the issue of workforce motivation going into year two of the pandemic a...

9 months ago 55 mins

VSP Vision Care: 2017 Contact Center of the Year

Kathy Rodine, Vice President Customer Care, VSP Vision Care. Host: Lon Hendrickson Executive Director, CCNG Magnet Program

Kathy Rodine, Vice President Customer Care, VSP shares the philosophy and internal programs that enabled VSP Vision Care to be named 2017 Contact Cent...

5 years ago 35 mins

How to Make Your Business a Customer Magnet

Peter Strohkorb

If you are a B2B business owner or run a B2B business and want sustainable sales growth then this is a must-see webinar for you! Peter Strohkorb, int...

5 years ago 59 mins

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