Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date WEM innovations help you to better engage agents with today's CX complexities Oru Mohiuddin, Senior Research Manager, IDC and Dana Shalev, Head of Product Marketing, NICE Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, a... 5 days ago | 48 mins See Forcepoint ONE Zero Trust Network Access (ZTNA) in Action Nate Springer, Director of Platform Engineering, Forcepoint | Corey Kiesewetter, Sr. Product Marketing Manager, Forcepoint Easy access to private applications without the risks and costs of a VPN Forcepoint ONE Zero Trust Network Access (ZTNA) makes remote access to priv... April 5, 2023 8:00am Coffee with a Dash of DAST Rod Musser, Director Product Management and Vishrut Iyengar, Product Marketing Manager at Synopsys Security breaches can happen at any time. You need to stay ahead of the game and secure your applications—now. But how can you overcome application se... 2 weeks ago | 26 mins Fix it Fast: 6 Ways LogicMonitor Helps You Reduce MTTR Taylor Coppock, Product Marketing Manager; Sabina Friden, Product Marketing Manager; David Femino, Sr. Product Manager No matter how you set and define your MTTR goals, reducing service impacts is key to minimizing impact across your teams and customers. One of the bes... 3 weeks ago | 47 mins How to increase customer engagement with self-service and Knowledge Management Keith Dawson, Vice President & Research Director, Ventana Research and Aaron Rice, General Manager, CXone Expert NICE Self-service is the front door to most customer journeys, with whatever channels customers choose. The best self-service flexibly engages with custome... 5 days ago | 55 mins Making It All Work Jeff Lawson, Product Management | Peter Monahan, Dir., Solutions Architecture | Vishrut Iyengar, Product Marketing A Practical Guide to Operationalizing the Modern AppSec Framework You need to modernize your application security program and you know how you are go... 3 weeks ago | 59 mins Turn Agents into Superstars Steve Morrell, Managing Director, ContactBabel Ltd and Juanita Coley, Executive Director, Solid Rock Consulting In today's competitive business landscape, providing exceptional customer service is no longer a nice-to-have but a must-have. To achieve this, organi... 6 days ago | 33 mins How to Enhance Application Security and Quality with Fuzz Testing John McShane, Product Management | Andy Pan, Product Marketing Modern organizations rely on software to run their business, power their fleets, and manage critical communications infrastructure. Learn how to use ... 2 months ago | 43 mins Why Adopt a CDP? Assessing the Past, Present, and Future Data Climate Matt Parisi, Director, Product Marketing, Tealium Your CDP Preparation Masterclass Series Ep 1 Customer Data Platforms (CDPs) have become increasingly popular over the last few years and rightfully s... March 28, 2023 3:00pm Find & Fix Defects Faster With AI-Enhanced Test Automation Adam Attanasio, Product Manager & Renata Santillan, Product Marketing Strategist Are you ready to speed up your application testing? Test automation gets you partway there, but artificial intelligence (AI) takes it to the next leve... March 28, 2023 4:00pm Load more
