Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Discovering the Real Reasons Why Members Call the Contact Center Mark Whitney, AVP Member Solutions Cntr, Apple Federal Credit Union and Peter Iansek, CEO/Co-Founder, Operative Intelligence Learn how Apple Federal Credit Union has discovered the root cause of why their members contact their center and how they’re using this data to transf... 2 months ago | 30 mins Learning Management Systems: The System Customer Training Orgs Love to Hate Maria Manning-Chapman, Distinguished VP, Education Services Research, TSIA The level of dissatisfaction that education organizations have with their learning management system (LMS) has been persistent for years. In fact, in ... 2 weeks ago | 44 mins Bringing financial wellbeing and education to the forefront of member engagement Martin Palmer, Head of Master Trust & Emma Douglas, Director of Workplace Savings & Retirement - Aviva In this session Martin Palmer, Head of Aviva Master Trust will share insights from Aviva's member survey, getting under the skin of member interests, ... 3 months ago | 61 mins Inside (ISC)2: Updates on Advocacy, Global Markets and Member Engagement Clar Rosso, CEO, (ISC)2; Tara Wisniewski, EVP of Advocacy, Global Markets and Member Engagement, (ISC)2 Clar Rosso, CEO of (ISC)2 shares her insights on what’s happening at our association. Join us for this quarterly update in which we cover the latest d... 5 months ago | 58 mins How to Keep Employees Engaged and Connected in the New Normal of Remote Working Elena Valentine The way we conduct work has completely changed. Before the pandemic, remote working or a few work from home days were allowed for certain employees. N... June 7, 2022 6:00pm Exploring Digital Platforms & MACH Architectures Series: Episode 6 Mike Kretz, Engagement Manager & Developer at Nascent and Andrew Kumar, Director of Platform Strategy at Contentful Agile Ecommerce with Contentful & Nascent At every stage of the user journey, content is the key to making connections and inspiring action. Wheth... 1 month ago | 64 mins Hybrid Workforce: The Transformation of the Call Center George Wilson, Vice President AMER Sales Acceleration, Poly; Michael Ringman, CIO, Telus; David Hadobas, President/CEO, CCNG The verdict is in: You made it through the worst and are looking at returning to the call center. But wait... According to Frost & Sullivan, 20% of c... 2 weeks ago | 59 mins What It Takes to Win with Loyalty Jodi Rausch, Managing Dir of Integrated Loyalty Solutions, Concentrix Catalyst; Tim Glomb, VP of Content at Cheetah Digital Winning customers through brand affinity and emotional connection is every brand’s dream. Transactional relationships that are made up of points and ... 1 month ago | 38 mins Retention in a Tight Labor Market: How to Build an Empowered and Loyal Team Dave Landa, CEO, Kintone; Nimrod Grinvald, Technical Evangelist, Kintone With the unemployment rate at a record 3.6% and the Great Resignation or Great Re-Alignment still in full swing, employee retention remains near the t... June 9, 2022 5:00pm Igniting Growth & Customer Success (MEA-Winning Case Study by Cisco) Julie Schwartz, ITSMA, Monica Koedel, Cisco & Julie Andrews, Cisco ITSMA’s Marketing Excellence Awards (MEA) webcast series showcases programs we awarded in 2021 for best performance in marketing B2B services and solu... 4 weeks ago | 20 mins Load more
