Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Reclaiming Customer Experience Excellence Tim Armstrong and Hes Yavari, Nectar Services Corp. Just as contact center managers, DevOps and telecom teams are starting to catch their breath from the heroic efforts of enabling Contact Center and IV... 3 years ago | 48 mins Managing your Remote Cisco Collaboration Now Nectar Services Corp. & Cisco Systems Navigating the “New Normal” in an “Abnormal” Time Managing your Remote Cisco Collaboration Now & Ultimately the Safe Return to the Office Solving col... 3 years ago | 56 mins Monitoring, Diagnostics and Reporting for Remote Cisco Collaboration Users Tim Armstrong, Mark Reith and Bill Bernabe Cisco Unified Communications Manager (CUCM) has a history of providing reliable, secure, scalable, and manageable UC call control to large numbers of ... 3 years ago | 59 mins Advanced Troubleshooting and Analytics for Microsoft Teams Ken Lasko and Tim Armstrong While Microsoft Teams has proven a valuable tool to enterprise end-users, the transition to the cloud has left IT Operations and Support teams with a ... 3 years ago | 60 mins Microsoft Teams PSTN Calling: Testing and Troubleshooting Tim Armstrong, Ken Lasko Advanced troubleshooting, analytics and testing for Microsoft Phone System calling using Microsoft Teams Direct Routing or Microsoft Calling Plans. O... 3 years ago | 62 mins Enhanced Vector Management for Avaya CM – Ensure Optimized Customer Experience Steven Harper and Tim Armstrong Vectors provide powerful call handling logic for Avaya Communication Manager environments but, for large or complex deployments, managing advanced cal... 3 years ago | 40 mins
