Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Nexthink Amplify - Close Tickets Faster and Escalate Less Andy Philp, Product Marketing Director & Daniel Reilly, Senior Technical Partner Manager, Nexthink Your service desk is struggling. Agents have to rely on end user involvement, are forced to move between dispersed tools, lack insights to diagnose ac... 1 month ago | 23 mins Nexthink Infinity: Solving IT's Nightmare Scenario Andy Philip, Principal Product Marketing Manager, Nexthink & Doug Dearing, Solutions Consulting Manager, Nexthink Future of work, employee turnover, the rise of SaaS application... as an IT professional, you're meant to be at the centre of it all. Instead, you're... 4 months ago | 33 mins Proactive IT: How To Prevent Tickets Kelly Calver & John Boardman, Softcat speak to Jon Cairns, Nexthink If a ticket is submitted, then it’s already too late. Incidents are reaching critical mass and your service desk is stretched thin, leading to wasted ... 8 months ago | 22 mins [Vision] When Work Isn't a Place Ruben Spruijt, Nutanix | Dennis Damen, Nexthink | Mark Plettenberg, Login VSI The VDI Like a Pro team has launched a new community survey “DaaS Like a Pro”, and as the name suggests they are investigating the turbulent DaaS mark... 6 months ago | 30 mins What The Future Office Means For IT Mike Kenny, Mondelēz International in conversation with Thomas McGrath & Jon Leighton, Nexthink New immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what f... 8 months ago | 26 mins What Does the 'E' in ESM Stand For? Ian Aitchison, Co-Founder, Enterprise Digital Podcast & VP Product Management, Nexthink The very witty Ian Aitchison, ITSM veteran and long-time friend of SDI, ponders what the 'E' in ESM stands for. As host of the Enterprise Digital Podc... 1 year ago | 29 mins Reimagined Service Management: Revolutionizing Digital Employee Experience David D'Agostino, ITSM Practice Lead Nexthink; Paul Hardy, Chief Innovation Office Service Now The Future of Employee Experience: Building The Digital Workplace - Episode 1 The cutting-edge service desk of today is unrecognizable from previous ... 2 years ago | 49 mins Hybrid Working: Putting The Employee First Alastair Welsh, Barb Matoe, Jason Fong & Scott Blackwood Today, more than ever, a positive employee experience is mission-critical to productivity. Explore what it means for IT managers and the wider busine... 1 year ago | 60 mins [Ep.5] Driving Digital Synergy: Hybrid Work and Digital Employee Experience Chuck Piotrowski - PIOT | Andrew Robinson - Nexthink | David Maskell - Computacenter As Covid-19 restrictions begin to ease, Gartner estimates that by 2022, 25% of the global workforce will choose their home as their primary workplace.... 1 year ago | 53 mins [Ep.3] Proactive IT 101: Learn How to Build a Proactive Service Desk Chuck Piotrowski - PIOT | Andrew Cohen - Cox | Jon Cairns - Nexthink Employees aren’t reading emails, and they aren’t submitting IT tickets. In 2021, a reactive service desk is too reliant on employees to log issues, re... 2 years ago | 42 mins Load more
