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Getting CX Complexity Under Control for Agents with WEM & Generative AI

Beth Schultz, Vice President of Research and Principal Analyst, Metrigy; Dana Shalev, WEM LOB Head of Product Marketing, NICE

Even as CX operations become steeped in advanced technologies such as AI and automation, the agent’s role is far from diminishing. In fact, offloading...

3 weeks ago 38 mins

Are you looking to utilize AI and modern digital tools for customer experience?

Brian Mistretta, Product Marketing Director for NICE CXone, JJ Bolton, Senior Product Manager for Verizon Business Group

From the first search or phone call, every interaction with your customers is an opportunity to improve CX and elevate your brand. It is a whole new e...

October 25, 2023 6:00pm

Are you looking to utilize AI and modern digital tools for customer experience?

Brian Mistretta, Product Marketing Director for NICE CXone, and JJ Bolton, Senior Product Manager for Verizon Business Group

From the first search or phone call, every interaction with your customers is an opportunity to improve CX and elevate your brand. It is a whole new e...

October 26, 2023 4:00pm

How NICE & Cyara are Closing the Loop to Achieve Operational Excellence

Sebastien Mancel, Director of Product Management at NICE CXone, and Tsahi Levent-Levi, Senior Director of Product at Cyara

Sebastien Mancel, Director of Product Management at NICE, and Tsahi Levent-Levi, Senior Director of Product at Cyara, discuss how NICE works closely w...

2 months ago 43 mins

MetriSight Ep.37 - Discussion with Einat Weiss, Chief Marketing Officer of NICE

Robin Gareiss, CEO and Principal Analyst, Metrigy; Einat Weiss, Chief Marketing Officer, NICE

NICE is one of the world’s largest providers of CX technologies, including contact center, workforce optimization, knowledge management, analytics, fr...

4 months ago 29 mins

How NICE & Cyara are Closing the Loop to Achieve Operational Excellence

Sebastien Mancel, Director of Product Management at NICE CXone, and Tsahi Levent-Levi, Senior Director of Product at Cyara

Sebastien Mancel, Director of Product Management at NICE, and Tsahi Levent-Levi, Senior Director of Product at Cyara, discuss how NICE works closely w...

4 months ago 43 mins

WEM innovations help you to better engage agents with today's CX complexities

Oru Mohiuddin, Senior Research Manager, IDC and Dana Shalev, Head of Product Marketing, NICE

Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, a...

6 months ago 48 mins

What are the key CX areas companies should be investing in this year and why?

Maribel Lopez Founder & Principal Analyst Lopez Research and Laura Bassett VP, Product Marketing NICE

In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a...

6 months ago 64 mins

How to increase customer engagement with self-service and Knowledge Management

Keith Dawson, Vice President & Research Director, Ventana Research and Aaron Rice, General Manager, CXone Expert NICE

Self-service is the front door to most customer journeys, with whatever channels customers choose. The best self-service flexibly engages with custome...

6 months ago 55 mins

How Can I Tap Into AI's Potential in the Contact Center Beyond Chatbots?

Jon Arnold, Principal, J Arnold & Associates and Lauren Maschio, Senior Manager, Product Marketing Team NICE

While many contact centers are transforming to focus on customer experience, they’re not actually going far enough. They’re going in the right directi...

6 months ago 51 mins

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