Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Exploring “XLA Plus” – XLA Plus OCM, XLA Plus SIAM, XLA Plus HR, XLA Plus CX Weston J Morris, Director Global Strategy Unisys | Jen Starkey, Unilever | Michael Trott, Vic Roads Weston shares his thoughts on why experience level agreements (XLAs) are much more meaningful and useful when we expand our focus beyond IT and connec... 1 year ago | 41 mins Attacks on Infrastructure & Why It’s Important to Secure Linux John Viega, CEO Capsule8; Vicki Knott, CEO and co-founder of Crux OCM; Thomas Olofsson, CTO of BTBlock Join John Viega, CEO of Capsule8, Vicki Knott, Co-founder and CEO of Crux OCM, and Thomas Olofsson, CTO of BTBlock for a timely discussion on recent ... 2 years ago | 35 mins What is ServiceNow: Your Primer to Kick-Start Your ServiceNow Transformation Carleen Carter, John Beasley, Johnny Walker Just getting started with ServiceNow? Whether you're about to implement the platform or still in the midst of researching, this webinar will introduce... 4 years ago | 56 mins DevOps: Adopt and Adapt the Blend Daniel Breston, DevOps and Leadership Coach Ok let’s be honest: DevOps borrowed many practices from other practices. TOC, Lean, ITSM, SIAM, Agile, Scrum, Kanban, Organisational Change Management... 6 years ago | 38 mins Why people resist change, what to do about it. Paul Vos, Sr. SM & Organizational Change Management Consultant We look to ITIL processes like Change, Release and Configuration Management to give us more control, insight and improved performance just find massiv... 6 years ago | 49 mins Unleashing the Power of Self Service Mark Smiley and Matt Walton There is a great amount of focus (rightly so) that goes into managing contact centers. Driving down the cost per contact is one of the primary objecti... 4 years ago | 36 mins itSMF GTR Presents: Organizational Change Management Best Practices Paul Vos - Sr. SM & Organizational Change Management Consultant and itSMF Manager, Marketing & Communications Learn how to improve your project success rate ! Improve your project success rate by leveraging Organizational Change best practices. Time and agai... 7 years ago | 59 mins The Anatomy of a 5-Star ServiceNow Organization Jared Romaine, Juliet Acuff, John McCormick, Meghan Lockwood - Review the “baseline” for a successful ServiceNow organization - Learn about ServiceNow modules and applications - Find out what your support team s... 3 years ago | 60 mins
