Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How CFOs Survive Toxic Bosses Jack McCullough, President at CFO Leadership Council | Ranga Bodla, VP, Field Engagement & Marketing at Oracle NetSuite Oracle NetSuite webinar: How CFOs Survive Toxic Bosses. Secrets to a successful CFO/CEO relationship. Toxic work environments are all too pervasive ... April 4, 2023 9:00am Leveraging First- Class Customer Experience through WhatsApp for Business Santi Ristol, Worldline | Florina Dobre, Carrefour România The way that we communicate and engage with one another is constantly evolving. This is as true when it comes to your customers, as it is when it come... April 13, 2023 8:00am The difference in customer experience - it’s the agent Dialpad and Playvox Customer expectations for support organizations continue to increase. The difference between a stellar experience and a poor outcome? The agent. So ho... 3 months ago | 31 mins Use cloud queuing to outage-proof your contact center communications Stevie Mulia, Sr. Product Manager, IntelePeer Natural disasters have increased 5X over the last 50 years. With an average of 17 natural disasters per year, it’s not if your contact center will be ... 4 months ago | 31 mins The winning formula for exceptional credit union member experience Brian Gilman , CMO, IntelePeer | Jean Paul Merlaud, Sr. Consultant, Communication Strategies How to use smart automation, AI, and self-service to revolutionize your member experience Banking habits have changed dramatically since 2020. Onlin... 5 months ago | 32 mins Overcoming staff reductions and CX challenges with customer service automation Brian Gilman, IntelePeer, CMO; Ujjval Karihaloo, SVP Product Management, IntelePeer Customer experience (CX) is the cornerstone of your business. But how do you maintain great CX when staff and budget cutbacks occur? Attend this webin... 3 months ago | 56 mins Combating Healthcare Business Disruptions with Communication Automation Brian Gilman, IntelePeer, CMO; Blair Pleasant, President & Principal Analyst CommFusion Healthcare organizations continue to combat operational disruptions, facing increased pressure due to staffing shortages, regulation constraints, comp... 4 months ago | 16 mins Roundtable | How to modernize your contact center during an economic downturn Mike Ciancio, VP Product Marketing | Matt Edic, Chief Experience Officer | Mack Greene, SVP Digital Transformation Consulting Expert advice on boosting your contact center without ripping and replacing legacy infrastructure. As the economy shifts, many contact center organiz... 4 months ago | 47 mins The winning formula for exceptional credit union member experience Brian Gilman , CMO, IntelePeer | Jean Paul Merlaud, Sr. Consultant, Communication Strategies How to use smart automation, AI, and self-service to revolutionize your member experience Banking habits have changed dramatically since 2020. Onlin... 6 months ago | 32 mins 5 ways to Boost Revenue with Personalized Customer Experience Automation Mike Ciancio, IntelePeer, VP Product Marketing Today’s retail industry is chaotic; consumers demand both online and brick and mortar stores and want a consistent experience between the two. Unexpec... 4 months ago | 52 mins Load more
