Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Connect Enablement & Intelligence to Deliver a Personalized Customer Experience Nick Thompson, Vice President of Product Marketing at Mediafly There is a lot of activity during the buying and selling process. Buyers do their own research by engaging content, competitors, their network, and mo... July 21, 2022 7:00pm CDPs Power the Journey That Drives Demand Marianne S. Hewitt, Marketing Strategy and Technology Leader, The Growth Strategy Group High growth businesses utilize data more effectively than their slower growth competitors (Deloitte). With most customer journeys online, personali... 2 months ago | 39 mins Practical Tips for Intent Marketing Ben Beeching, EMEA Marketing at MEGA International The trick for all marketing professionals is optimizing our budget and resources to ensure that buyers with a project and budget come to us when they ... 3 months ago | 55 mins How to build an expert onboarding strategy Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO at Encuadrado Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become... 1 month ago | 46 mins Rethinking CX: Business Intelligence Solutions for the Retail Industry Gowri Selka, Data Analytics Strategist & Advisor at Volantsys Analytics Forrestor’s “The Future of Commerce Report: Retail Trends for 2022” reports that 50% of consumers purchase items because of personalization based on t... July 20, 2022 4:00pm Customer Data Platforms (CDPs) Are In For 2022! Marianne S. Hewitt, Marketing Strategy and Technology Leader at The Growth Strategy Group Customer Data Platforms (CDPs) have been quietly gaining traction in recent years. That market is expected to grow substantially in the coming years.... 5 months ago | 42 mins How to Get Customer Experience Right in Your Contact Center Courtenay Godshall, Leader, Product Marketing, Webex Customer Experience What does customer satisfaction look like in the contact center? It’s simple: Your customers get the answers they need, through their preferred channe... 7 months ago | 33 mins How to Get Customer Experience Right in Your Contact Center Courtenay Godshall, Leader, Product Marketing, Webex Customer Experience What does customer satisfaction look like in the contact center? It’s simple: Your customers get the answers they need, through their preferred channe... 7 months ago | 33 mins The Personalization Strategy Behind Starbucks Relationship Marketing Efforts Barbara Spiering, vp Marketing Technology and QOPS, Starbucks Technology; Tim Glomb, VP Content and Data, Cheetah Digital Starbucks has built an incredibly loyal customer base by taking a more human approach to its brand experience. Their relationship marketing strategy ... 2 days ago | 28 mins Short Stories for Media & Entertainment Success Alex Simmons, Dan Stephens, Erin Bankaitis, Manuel Guzman Over the last 10 years, online streaming, on-the-go platforms, and subscription models have exploded. Competition has never been greater, with each co... 1 day ago | 55 mins Load more
