Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date What are the key CX areas companies should be investing in this year and why? Maribel Lopez Founder & Principal Analyst Lopez Research and Laura Bassett VP, Product Marketing NICE In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a... 1 day ago | 64 mins Winning strategies to unlock superior business value with attended automation Harpreet Makan, Practice Director Everest Group and Liran Meir Frenkel, Senior Product Marketing Manager, NICE Enterprises around the world are embracing digital transformation with an eye on improving customer and employee experiences, rather than just saving ... 1 day ago | 43 mins How Can I Tap Into AI's Potential in the Contact Center Beyond Chatbots? Jon Arnold, Principal, J Arnold & Associates and Lauren Maschio, Senior Manager, Product Marketing Team NICE While many contact centers are transforming to focus on customer experience, they’re not actually going far enough. They’re going in the right directi... 1 day ago | 51 mins WEM innovations help you to better engage agents with today's CX complexities Oru Mohiuddin, Senior Research Manager, IDC and Dana Shalev, Head of Product Marketing, NICE Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, a... 1 day ago | 48 mins Find & Fix Defects Faster With AI-Enhanced Test Automation Adam Attanasio, Product Manager & Renata Santillan, Product Marketing Strategist Are you ready to speed up your application testing? Test automation gets you partway there, but artificial intelligence (AI) takes it to the next leve... March 28, 2023 4:00pm 5 Considerations for a Smooth Replacement of NetScaler Yaron Azerual Citrix recently announced that they’ll soon turn their focus away from you and most customers anddevote all of their resources to their top 1600 custo... March 30, 2023 7:00am 10 Tips for Efficiently Scaling Your Hybrid & Multi-Cloud Strategies Colette Tomasiak, Sr. Manager of Product Marketing; Stuart Carrison, Sr. Sales Engineer As organizations continue to innovate and improve user experience, migrating to the cloud becomes inevitable. But most businesses won’t fully move to ... March 30, 2023 5:00pm 5 Considerations for a Smooth Replacement of NetScaler Yaron Azerual Citrix recently announced that they’ll soon turn their focus away from you and most customers anddevote all of their resources to their top 1600 custo... March 30, 2023 3:00pm Building Virtual Assistants with the World’s Leading Conversational AI Platform Nick Orlando - Director, Product Marketing, Kore.ai and Gurpreet Singh - Sr. Solutions Engineer, Kore.ai Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Cu... 2 hours ago | 22 mins Work Smarter, Not Harder Brittany Quinlan, Technical Product Marketing | Chris Wartickli, VP Customer Experience & Advocacy Many companies are doing their best to meet customers’ ever-increasing demands. The fact is, reducing customer effort and resolving critical issues st... 6 hours ago | 53 mins Load more
