Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date The State of CX: Consumer and business perspectives, gaps and opportunities Elcenora Martinez, Global VP of Digital, AI and Cloud Product Marketing at Genesys with Claire Beatty and Adrian Swinscoe Consumers’ ever-rising expectations include a first-contact resolution and fast response among their top service priorities. As customer experience (C... 2 months ago | 62 mins The State of Service Offer Management 2022 Hal Stanley, VP, Service Offer Management Research, TSIA The continuing pandemic in 2021 forced many to accelerate investment in digital transformation, driving a rise in total revenues near levels not seen ... 2 weeks ago | 45 mins Cloud Security with Continuous Security Validation Avishai Avivi, CISO, SafeBreach How do you manage your security portfolio? Do you use regulatory frameworks as a basis? As a target? Experience shows that these frameworks are an imp... 4 days ago | 60 mins AIOps Means Business: IT Innovation for Competitive Edge Valerie O'Connell, Research Director | EMA Research & Leslie Minnix-Wolfe, VP Product Marketing | ScienceLogic IT technical talent, already in high demand, is now at a critical shortfall. The global Great Resignation magnifies the existing talent shortage which... June 2, 2022 3:00pm Why Return: The Surprising New Science of Win-Back Conversations Doug Hutton, EVP Customer Experience at B2B DecisionLabs & Dr. Leff Bonney, Associate Professor at Florida State University Whether it was due to a service failure, supply chain challenges, or they were lured away by a better price; your formerly loyal customer decided to l... June 8, 2022 4:00pm The State of Customer Experience: Trends and Data-Driven Best Practices David Menninger, SVP and Research Director, Ventana Research and Venki Subramanian, VP, Product Management, Reltio In today's experience economy, organizations are looking to adopt customer centricity and deliver personalized, rich engagements. Yet, it is challengi... 4 weeks ago | 54 mins The State of the Cyber Insurance Market Mark Lance, VP, DFIR & Threat Intelligence | Tony Cook, Head of Threat Intelligence, DFIR Hear directly from our Digital Forensics & Incident Response certified experts on the varied roles and responsibilities you can expect from your IR se... June 16, 2022 5:00pm So Much to Do, Never Enough Bandwidth: A Tale of Two Tech Directors Nick Terkay, Jay Paz Watch as security and development leaders interact in an open discussion on the State of Pentesting 2022 Report. This discussion is led by Cobalt’s Sr... June 8, 2022 5:00pm The Brick House: Cloud Security Evolution and Expansion Gary Brickhouse, CISO & VP GRC Services | Jonathan Villa, Practice Director, Cloud Security The continued growth of cloud technologies and capabilities comes with an equally growing set of questions to answer. Where do we find ourselves from ... June 7, 2022 5:00pm Free as in open, not free as in beer Deon Ballard, Principal Product Marketing Manager, Red Hat An argument since the early days of open source is .. what does "free" really mean? Open source represents free access and free participation, open co... 6 days ago | 34 mins Load more
