Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Walk the Talk: The Power of Internal Mobility James Marsh, HRreview; Michael Durrant, Santander; Ruth Perry, AMS; Matthew Poole, AMS Internal mobility has been a focus for the HR community for many years now. But, with more than half of UK businesses currently experiencing skills sh... 3 months ago | 61 mins 5G, From Connectivity Pipe To Network As A Platform Ruth Brown, Principal Analyst – Mobile Networks & 5G, Heavy Reading (sponsored by Red Hat, originally broadcast by Light Reading on April 11, 2023) Overview: sponsored by Communication service providers (CSPs) are c... 4 months ago | 61 mins Winning with Digital-first Customer Experience Ruth Protpakorn, Regional Sales Director, Salesforce | Mario Van der Meulen, Deloitte Consulting Southeast Asia Today, the financial services industry is rushing to meet changing demands of digital-first customers, accelerated by the pandemic. With a need for ... 8 months ago | 50 mins 2022 Customer Support Trends: An EMEA perspective Adrian Swinscoe, CX Consultant at RARE | Ruth O'Brien Senior Manager, Customer Support at Intercom & more In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Ruth O’Brien, Senior... 1 year ago | 56 mins Accelerated Trends Driving Digital Disruption In Insurance Ruth Fisk, Smart Communications & Mary Ellen Power, OneSpan A new digital revolution has arrived for insurance carriers and agents. A recent survey revealed that the pandemic resulted in increased demand in onl... 1 year ago | 60 mins Accelerated Trends Driving Digital Disruption In Insurance Ruth Fisk, Smart Communications & Mary Ellen Power, OneSpan A new digital revolution has arrived for insurance carriers and agents. A recent survey revealed that the pandemic resulted in increased demand in onl... 1 year ago | 60 mins Improving data for pathway redesign: coding across multiple organisations Ruth Holland Deputy Chief Information Officer and Zo Tabrez Business and Industry Relations Manager The move to system working and more integrated care requires good quality patient data across all system partners. The four acute trusts in North Wes... 1 year ago | 58 mins Powering Service Efficiency in 2023 Dr Ruth Protpakorn, Regional Sales Director, Service Cloud, ASEAN, Salesforce Customer service is at the heart of customer experience, and has seen more change and elevated importance over the past years than many other business... 10 months ago | 61 mins Insurance: Combining Human Connections with Your Digital Document Processes Mary Ellen Power, OneSpan & Ruth Fisk, Smart Communications As carriers and broker-dealers focus on their digital transformation priorities, completing agreements is at the center of insurance. Whether completi... 2 years ago | 61 mins Rules of Engagement: Maximizing Content Creation to Drive Prospect Engagement Jon Panker - TechTarget, Shamim Narayan - TechTarget, Steve Duplessie - Enterprise Strategy Group, Ruth Sayers - BrightTALK A thoughtful, engaging content portfolio will ensure you’re attracting and educating the right prospects and personas. But sourcing great content, cre... 2 years ago | 48 mins Load more