Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How To Win An SDI Award in 2023 Matt Greening, SDI Awards Judge 2023 & Service Improvement Manager, Willmott Dixon Okay, so you’ve achieved something exceptional within your service desk (or your people have) and now you want to shout about it (and them) – and righ... April 4, 2023 1:00pm Bridge gap between service delivery expectation & reality using ServiceDesk Plus Siddharth G, ITSM Evangelist, ManageEngine More often than not, an employee's actual service experience ends up a far cry from their expectations. One of the main challenges that service delive... 4 weeks ago | 34 mins How to deliver more value with what you have in 2023 Sumit De, Lead Solutions Specialist, Freshworks and Aaron McIvor, Global IT Service Delivery Manager, Glen Dimplex In today's fast-paced world, IT and technology are expected to deliver more amidst a lack of resources. Prepare your IT and technology to compete fair... 4 weeks ago | 30 mins How to use SysAid AI for Teams to delight employees and drive efficiencies Luke Linford, Senior Accounts Executive, SysAid SysAid empowers organizations to deliver outstanding services efficiently and effectively, everywhere your business needs them. Our multi-layered ITSM... 4 weeks ago | 21 mins Nexthink Amplify - Close Tickets Faster and Escalate Less Andy Philp, Product Marketing Director & Daniel Reilly, Senior Technical Partner Manager, Nexthink Your service desk is struggling. Agents have to rely on end user involvement, are forced to move between dispersed tools, lack insights to diagnose ac... 4 weeks ago | 23 mins Service Desk Best Practice Reporting David Bullivant, Business Consultant, Sunrise Software What reports do your business leaders want from your Service Desk? Sunrise and their Service Delivery team will provide an insight of best practice re... 2 months ago | 90 mins Automate, Integrate, Collaborate David Bullivant, Business Consultant, Sunrise Software Popular business applications such as Teams and Power BI are often core to business activities but often isolated from service outcomes and updates. A... 4 weeks ago | 29 mins Working with TOPdesk and its solution Jack Williams, TOPdesk Account Manager, TOPdesk Organisations work with TOPdesk to help tame the chaos of their daily operations. Only through working better and together, is it possible to deliver ... 4 weeks ago | 26 mins Democratization of Automation – It’s all about ease of use Patrick Bolger, Chief Evangelist, Hornbill and Conor Hamilton, Pre Sales Consultant, Hornbill Using software (instead of people) to eliminate repetitive, manual tasks was already high on IT agendas but the pandemic sent it into overdrive. Altho... 4 weeks ago | 29 mins Deliver better IT through automation Marcel Neubauer. Director of Sales – Corporate IT, NinjaOne In this webinar session, we will be exploring the power of automation through NinjaOne, so you can get more done, ensure consistency, reduce costs, an... 4 weeks ago | 22 mins Load more
