Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How to increase customer engagement with self-service and Knowledge Management Keith Dawson, Vice President & Research Director, Ventana Research and Aaron Rice, General Manager, CXone Expert NICE Self-service is the front door to most customer journeys, with whatever channels customers choose. The best self-service flexibly engages with custome... 3 days ago | 55 mins WEM innovations help you to better engage agents with today's CX complexities Oru Mohiuddin, Senior Research Manager, IDC and Dana Shalev, Head of Product Marketing, NICE Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, a... 3 days ago | 48 mins Kubernetes Backup as a Service Webinar Tom Leyden, VP Marketing, Kasten by Veeam From infrastructure to backup, MSPs deliver best in class technology to help clients succeed. With 7.1 million cloud native developers worldwide, the... 2 weeks ago | 55 mins Kubernetes Backup as a Service Webinar Tom Leyden, VP Marketing, Kasten by Veeam From infrastructure to backup, MSPs deliver best in class technology to help clients succeed. With 7.1 million cloud native developers worldwide, the... 2 weeks ago | 55 mins Coffee with a Dash of DAST Rod Musser, Director Product Management and Vishrut Iyengar, Product Marketing Manager at Synopsys Security breaches can happen at any time. You need to stay ahead of the game and secure your applications—now. But how can you overcome application se... 2 weeks ago | 26 mins Turn Agents into Superstars Steve Morrell, Managing Director, ContactBabel Ltd and Juanita Coley, Executive Director, Solid Rock Consulting In today's competitive business landscape, providing exceptional customer service is no longer a nice-to-have but a must-have. To achieve this, organi... 4 days ago | 33 mins Fix it Fast: 6 Ways LogicMonitor Helps You Reduce MTTR Taylor Coppock, Product Marketing Manager; Sabina Friden, Product Marketing Manager; David Femino, Sr. Product Manager No matter how you set and define your MTTR goals, reducing service impacts is key to minimizing impact across your teams and customers. One of the bes... 2 weeks ago | 47 mins Making It All Work Jeff Lawson, Product Management | Peter Monahan, Dir., Solutions Architecture | Vishrut Iyengar, Product Marketing A Practical Guide to Operationalizing the Modern AppSec Framework You need to modernize your application security program and you know how you are go... 2 weeks ago | 59 mins Beyond provisioning: A beginner's guide to automation Tricia McConnell, Product Marketing Manager, Ansible Automation Platform A solid automation strategy can help you innovate faster, increase IT productivity and efficiency, and reduce costs. Getting started on the right path... 1 day ago | 33 mins Building Virtual Assistants with the World’s Leading Conversational AI Platform Nick Orlando - Director, Product Marketing, Kore.ai and Gurpreet Singh - Sr. Solutions Engineer, Kore.ai Introducing the CX/EX Chronicles: Elevate Customer Experience (CX) Strategies with Conversational, Intelligent and Self-learning Virtual Assistants Cu... 1 day ago | 23 mins Load more
