Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Bridge gap between service delivery expectation & reality using ServiceDesk Plus Siddharth G, ITSM Evangelist, ManageEngine More often than not, an employee's actual service experience ends up a far cry from their expectations. One of the main challenges that service delive... 1 month ago | 34 mins Delivering frictionless IT & business services with ServiceDesk Plus Siddharth G, Product Specialist, ManageEngine The current work model has caused IT service management teams to reimagine their IT service delivery practices to meet the requirements of a predomina... 6 months ago | 28 mins Don’t Cut the Phone Lines! Scott Gamble, Senior Portfolio Manager - Technology Workflows, ServiceNow In this video, Scott will explore how demographics are changing within the workforce, and how organisations can optimise existing and new technology t... 4 months ago | 23 mins Automating New Joiners at the Global ServiceDesk Richard Josey, Lead ITSM Solution Architect | AFJ Solutions This is our story of how we moved from a inconsistent process, to a mature and standardized global approach. The challenges we encountered, managing o... 8 months ago | 26 mins Technology trends and their impact on IT management Rajesh Ganesan, Vice President of ManageEngine and Pradyut, former Product Manager, of ServiceDesk Plus Join Rajesh Ganesan, Vice President of ManageEngine and Pradyut, former Product Manager, of ServiceDesk Plus, as they discuss about how technology has... 11 months ago | 15 mins Delivering services using no-code workflows in ServiceDesk Plus Prem Maheswaran, Lead Evangelist - ITSM | ManageEngine The last couple of years taught us to reinvent the way we work and swiftly adapt to different work models to keep the business running. IT teams face ... 9 months ago | 24 mins Implementing a successful AI strategy for your servicedesk - EU Edition Joy Su, Senior Director of Product Marketing, Freshworks | Chad Haftorson, Senior Director of Product Management, Freshworks As more and more organizations are adopting and implementing Artificial Intelligence into their ITSM environment, many have struggled to drive adoptio... 1 year ago | 17 mins Fireside chat on Zia for ServiceDesk Plus Rajesh Ganesan, Vice President of ManageEngine ; Raj Sabhlok, former President of ManageEngine Join Raj Sabhlok, former President of ManageEngine, and Rajesh Ganesan, Vice President of ManageEngine, as they discuss the launch of Zia, Zoho's AI a... 1 year ago | 15 mins Implementing a successful AI strategy for your servicedesk Joy Su, Senior Director of Product Marketing, Freshworks | Chad Haftorson, Senior Director of Product Management, Freshworks As more and more organizations are adopting and implementing Artificial Intelligence into their ITSM environment, many have struggled to drive adoptio... 1 year ago | 17 mins 6 Automation Capabilities to Modernize your Servicedesk Hemalakshmi, Product Expert, Freshworks Inc Most corporate IT service desks are still under pressure to deliver more with less, with the consumer-world-driven expectations of employees only addi... 3 years ago | 27 mins
