Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Creating Your Business Case for SMAX SaaS Neil Miles, Vlad Pastukh and Tonya Scherba, Micro Focus Crafting a compelling business case for moving your on-premises ESM/ITSM solution to SMAX SaaS is easier than you might think. In just 30 minutes wi... 1 year ago | 25 mins Microfocus Service Management Automation X (SMAX) Eileen O'Mahony, Technical Consultant | WM Promus Imagine an IT organization that can deliver services faster with improved service quality while radically reducing the number of IT tickets. This is n... 9 months ago | 27 mins Actionable insights – Adapting your ITSM to meet your ever-changing needs Nev Ward, International Region SMAX Sales Engineering Lead, Micro Focus Our uncertain and volatile business environment has made one thing perfectly clear—we need a new and better way to manage change. Our ability to absor... 2 years ago | 55 mins Ushering Your ESM Journey Towards a Connected Service Experience Eveline Oehrlich, VP & Research Director, Research In Action & Vesna Soraic, Product Marketing, ESM, Micro Focus According to Gartner Research, CIOs, IT leaders and the entire IT team must be focused on a Human-Centric Design for the Workplace. Research In Action... 10 months ago | 49 mins SMAX and RPA: Automating Service Management the Smart Way Michael Pott, Product Marketing Manager, Micro Focus SMAX overcomes the limitations of manual ESM and ITSM tools to deliver a connected, automated, informed experience—powered by machine learning—to ever... 3 years ago | 49 mins Agility, Ease of Use and Cost Reduction strategies for unifying a global company Kate Seamans, Director of ESM, Whitlock IS and Mindi Crozier, Director, Service Management, Global Payments Whitlock has been a long time partner with Global Payments. Recently, this large, global corporation merged with TSYS, and the task of combining techn... 2 years ago | 35 mins VCD ITOM: Critical Incident Management on the Tracks Doreen Jacobi, Fabian Rupprecht Vivit Virtual Customer Days (VCD) IT Operations Management (ITOM) - Critical Incident Management on the Tracks: Adding a Fully Automated Communication... 3 years ago | 18 mins VCD ITOM: Live Q&A Service Management Automation X (SMAX) Dean Clayton Vivit Virtual Customer Days (VCD) IT Operations Management (ITOM) Live Q&A for Service Management Automation X (SMAX). 3 years ago | 27 mins Deliver a More Engaging IT Service Management User Experience with SMAX Michael Pott, Sr Prod Marketing Mgr, Neville Ward, Sr Solution Consultant & Vesna Soraic, Sr Prod Marketing Mgr, Micro Focus Today’s workforce expects an engaging and automated experience when submitting IT help desk requests, yet most companies are still using outdated manu... 5 years ago | 36 mins Retire Multiple Service Management Tools with the Rapid Deployment of SMAX Martin Moralo This webinar is brought to you by the Vivit Service Management Special Interest Group (SIG). Join us to hear about a company's journey to retire mult... 4 years ago | 49 mins Load more
