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Dialing into Digital Customer Care: A CX Moment with The New York Times

Sarah Reed, Sr. Director of Global Strategic Events at Zendesk; Jeff Shah, VP of Customer Care at the New York Times

Jeff Shah, VP of Home Delivery and Customer Care at the New York Times, divulges that the legacy NY Times brand recently underwent a massive transform...

2 weeks ago 30 mins

Turning a Profit at Your Nonprofit: How Finance is a Strategic Tool

Mark Brousseau, President, Brousseau & Associates; Brenda Kahler, Director of Industry Strategy, Armanino

For nonprofits, complying with regulatory requirements is crucial for maintaining a nonprofit status (as prescribed by the Internal Revenue Service an...

1 month ago 59 mins

Nonprofit Doesn't Mean No Profit: Strategic Tools for Your Mission

Ashley Hunt Principal, CLA Digital;Jocie Dye Principal, Outsourcing;Neil Shah CFO;Matthew Merrill, Manager Partner & Industry

We all understand that regulatory requirements are critical for maintaining a non-profit status (as prescribed by the Internal Revenue Service and oth...

5 months ago 62 mins

How to Build Your Dream Career with Elaine Welteroth

Roisin Hunt, Zendesk Senior Manager of Events; Elaine Welteroth, Best-selling Author & Former Teen Vogue Editor in Chief

What is your dream career, and how do you navigate the path forward to make it a reality—integrating your passions into your everyday work and finding...

2 weeks ago 53 mins

CX in 2023: 5 Key Priorities for Scaling Support Without Breaking the Bank

Brogan Taylor, Vice President of Enterprise & Strategic Sales, Freshworks | Colin Crowley, CX Advisor

Macroeconomic conditions and the induced change in customer behaviour make 2023 (yet another) a challenging year for businesses. However, this is also...

3 months ago 50 mins

Communicate to Influence: The power of public speaking at events & with clients

Michelle Ragusa-McBain, VP, Global Channel Chief; David Brown, Pres. CEO DSB Leadership Group; Danny Brown. Pres., AppMeetup

Engage with industry experts who have mastered the fine art of public speaking and leveraging a successful plan for networking events. This webinar is...

October 11, 2023 5:00pm

Automation and Zero Trust for the Public Sector

Tony Stafford, Michael Epley, Ryan Bontreger

As the global threat landscape evolves, leaders must adapt their cybersecurity practices to better protect valuable data and ensure mission success. T...

2 weeks ago 60 mins

Strategic Approaches to Protect Australia’s Cybersecurity Future

Gavin Naidoo, Snr Director Customer Operations at Mimecast & Jason Pearce, Director Customer Success at Mimecast

In this session, the panelists will discuss how to better protect Australia’s cybersecurity and delve into the recent surge in data breaches across va...

5 months ago 24 mins

Beyond Traditional Funding: Innovative Approaches to Employee Benefits

Nava Benefits

The majority of companies in the U.S. are overpaying for their health insurance. Much of that is due to the companies themselves selecting a suboptima...

3 months ago 56 mins

Designing Your Benefits Strategy: Session 1 Gathering the Data & Context

Nava Benefits

There are some things you just know will go more smoothly if you have a plan. Traveling with family? Absolutely. Renovating a house? Yup, that too. Be...

3 months ago 60 mins

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