Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date TechTuesdays Episode 1 | Right-size AI for speed, scale & delight Joy Su, Freshworks | Chad Haftorson, Freshworks | Nirmal Krishnamoorthy, Freshworks In this episode, we discuss the impact, costs, and benefits of AI in ITSM. Learn how AI plays a role in modernizing ITSM & ITOM 2 years ago | 19 mins TechTuesdays Episode 6 | Boost analytics and make data-driven decisions Nirmal Krishnamoorthy, Freshworks With organizations’ business operations – and even their viability – now all-but inseparable from their IT infrastructure foundations, ITSM and ITOM h... 2 years ago | 24 mins TechTuesdays Episode 2 | Improve employee experience with AI-powered chatbots Stephen Mann, ITSM.tools | Deepthi Nagarajan, Freshworks | Nirmal Krishnamoorthy, Freshworks With organizations’ business operations – and even their viability – now all-but inseparable from their IT infrastructure foundations, ITSM and ITOM h... 2 years ago | 24 mins TechTuesdays Episode 1 | Right-size AI for speed, scale & delight Joy Su, Freshworks | Chad Haftorson, Freshworks | Nirmal Krishnamoorthy, Freshworks In this episode, we discuss the impact, costs, and benefits of AI in ITSM. Learn how AI plays a role in modernizing ITSM & ITOM 2 years ago | 19 mins TechTuesdays Episode 2 | Improve employee experience with AI-powered chatbots Stephen Mann, ITSM.tools | Deepthi Nagarajan, Freshworks | Nirmal Krishnamoorthy, Freshworks With organizations’ business operations – and even their viability – now all-but inseparable from their IT infrastructure foundations, ITSM and ITOM h... 2 years ago | 24 mins TechTuesdays Episode 3 | Provide an AI edge to incident & request resolution Bobby McCullough, Flycast Partners | Berkeley Vogelheim, Freshworks | Nirmal Krishnamoorthy, Freshworks With organizations’ business operations – and even their viability – now all-but inseparable from their IT infrastructure foundations, ITSM and ITOM h... 2 years ago | 20 mins TechTuesdays Episode 4 | Democratize AI to extend IT Service Management Stephen Mann, ITSM.tools | Joy Su, Freshworks | Nirmal Krishnamoorthy, Freshworks With organizations’ business operations – and even their viability – now all-but inseparable from their IT infrastructure foundations, ITSM and ITOM h... 2 years ago | 25 mins TechTuesdays Episode 5 | Improve MTTR using machine learning for alerts Michael Fuller, The Hackett Group | Sampath Jagannathan, Freshworks | Nirmal Krishnamoorthy, Freshworks With organizations’ business operations – and even their viability – now all-but inseparable from their IT infrastructure foundations, ITSM and ITOM h... 2 years ago | 23 mins LevelUp with Temenos Infinity Webinar Series Robert Wint Creating meaningful connections with customers and members is usually a challenge faced by many. How can banks establish a stronger customer relations... 3 years ago | 37 mins LevelUP with Temenos Infinity: 14 Things that Digital Winners Do Chris Wooldridge Find out what are the 14 things that digital winners do! Let's not turn customers away at your digital door front. LevelUP with Temenos Infinity is a... 3 years ago | 61 mins