Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Why Healthcare Artificial Intelligence Requires the Human Touch Chris Larkin, CTO with Concord Technologies Artificial intelligence isn’t a whole solution in and of itself. But when designed with the capable hands of medical professionals, the technology can... December 14, 2022 6:00pm Don't Ignore the Value of your Conversational Data Kieron Guinamard, Research Scientist at Privitar & Chris Pierpan, VP Customer Solutions A closer look at Privitar’s Data Privacy for Chat For many organizations, social media, chatbots, and SMS messaging generates a large amount of conve... 4 months ago | 51 mins Don't ignore the value of your conversational data Kieron Guinamard, Research Scientist at Privitar & Chris Pierpan, VP Customer Solutions A closer look at Privitar’s Data Privacy for Chat For many organizations, social media, chatbots, and SMS messaging generates a large amount of conve... 5 months ago | 51 mins How to Get Customer Experience Right in Your Contact Center Courtenay Godshall, Leader, Product Marketing, Webex Customer Experience What does customer satisfaction look like in the contact center? It’s simple: Your customers get the answers they need, through their preferred channe... 1 year ago | 33 mins Artificial Intelligence in Corporate Legal Practice Brian DuPerre (United Healthcare), Scott Reents (Cravath, Swaine & Moore LLP), Dan Donegan (Text IQ) When we think of AI, the word “litigation” does not immediately spring to mind. The world of data science, machine learning, and algorithms exists far... 12 months ago | 61 mins The Age of Voice Innovation, Part II: What Keeps You Up at Night Joe Hagan, Chief Product Officer, LumenVox; Dan Miller, Lead Analyst, Opus Research; Derek Top, Senior Analyst, Opus Research In this Age of Digital Transformation, it is a major challenge for Contact Center and CX professionals just to keep voice-based resources up and runni... 1 year ago | 35 mins How to Get Customer Experience Right in Your Contact Center Courtenay Godshall, Leader, Product Marketing, Webex Customer Experience What does customer satisfaction look like in the contact center? It’s simple: Your customers get the answers they need, through their preferred channe... 1 year ago | 33 mins Artificial Intelligence and its New Role in Litigation David Orensten, Cardinal Health; John O'Tuel, GSK; Robert D. Owen, Eversheds Sutherland; Apoorv Agarwal, Text IQ Artificial Intelligence (AI), machine learning, deep learning, etc. have become tech buzzwords that are filtering into the legal domain. But what does... 10 months ago | 59 mins Getting Technical with Enterprise Voice Deployments Scott Baker, Opus Research; Dan Miller, Opus Research; Livio Pugliese, CEO at PhoneMyBot For an enterprise currently supporting text-based chat assistants, the idea of leveraging that same knowledge base and supporting the required integra... 12 months ago | 48 mins How to Get Customer Experience Right in Your Contact Center Courtenay Godshall, Leader, Product Marketing, Webex Customer Experience What does customer satisfaction look like in the contact center? It’s simple: Your customers get the answers they need, through their preferred channe... 1 year ago | 33 mins Load more
