Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date The Future of CX is Conversational Kevin Wordon, Head of Strategy APAC, LivePerson Our lives, our work, and everything we do is built on conversations. More and more of those conversations take place through messaging. Yet, brands st... 1 week ago | 40 mins Tips & Tricks with NetBrain - AUTOMATE the Diagnosis of Every Network Ticket Abigail Ramlogan, NetBrain Product Evangelist Did you know that 95% of network tickets are repetitive? This means that either you or your team has solved a similar problem before. Yet, engineers s... 8 months ago | 24 mins Unified Support Services Explained: A Tale of Two CIOs Voiceover What is unified support? This tale of two CIOs, Miguel and Nick, brings to life the difference between using a legacy model to run enterprise applicat... 1 year ago | 2 mins Faster Customer Issue Resolution by Connecting Ops and Dev Teams Johnathan McGowan How do you help operations/customer service and development teams communicate efficiently and in real-time? In a real scenario, the support team recei... 1 year ago | 19 mins Unified Support Services Explained: A Tale of Two CIOs Voiceover What is unified support? This tale of two CIOs, Miguel and Nick, brings to life the difference between using a legacy model to run enterprise applicat... 10 months ago | 2 mins Webinar - How to Resolve IT Tickets in 60 Seconds with MS-Teams & Ayehu Guy Nadivi, Sr. Director, Marketing, Ayehu In 2020 MS-Teams added 95 million users, making it Microsoft's fastest growing business app ever (ZDNet). With a total of 115 million users worldwide... 2 years ago | 46 mins Driving Operational Excellence using the Cloud, AI, and Automation Mario Thomas, Muraleekrishnan Nair, Sajesh Gopinath and Carl Hillier IT operations have seen a huge transformation in recent years. Yet, with added capability comes added complexity, and organically-grown systems become... 11 months ago | 61 mins The New SysAid AI Service Desk Edouard Little, Service Automation Specialist and Dena Wieder-Freiden, Content Marketing Manager | SysAid Watch SysAid for a demonstration of its new AI Service Desk which allows employees to simply chat their requests in Microsoft Teams which are automati... 6 months ago | 25 mins Ticket Bouncing - the most impactful ITIL metric? Pasi Nikkanen (CGO) Ticket bouncing, commonly known as ticket reassignment, is where an IT incident or request ticket is passed from one team to another, before its resol... 1 year ago | 15 mins Why Collecting the Right Metadata is Crucial for Scaling a Security Program Gurneet Kaur, Engineer, Cloud OpSec Team At Adobe, security is a critical priority for us and we believe in defense-in-depth, which begins with monitoring — from collecting event logs and con... 1 year ago | 32 mins Load more
