Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date The Future of CX is Conversational Kevin Wordon, Head of Strategy APAC, LivePerson Our lives, our work, and everything we do is built on conversations. More and more of those conversations take place through messaging. Yet, brands st... 2 months ago | 40 mins Tips & Tricks with NetBrain - AUTOMATE the Diagnosis of Every Network Ticket Abigail Ramlogan, NetBrain Product Evangelist Did you know that 95% of network tickets are repetitive? This means that either you or your team has solved a similar problem before. Yet, engineers s... 10 months ago | 24 mins Ticket Bouncing - the most impactful ITIL metric? Pasi Nikkanen (CGO) Ticket bouncing, commonly known as ticket reassignment, is where an IT incident or request ticket is passed from one team to another, before its resol... 1 year ago | 15 mins Tips & Tricks with NetBrain – Network Troubleshooting as a Team Abigail Ramlogan, NetBrain Product Evangelist Do you struggle to troubleshoot network issues effectively with your team due to remote work and frequent escalations and hand-offs with multiple stak... 1 year ago | 37 mins The New SysAid AI Service Desk Edouard Little, Service Automation Specialist and Dena Wieder-Freiden, Content Marketing Manager | SysAid Watch SysAid for a demonstration of its new AI Service Desk which allows employees to simply chat their requests in Microsoft Teams which are automati... 8 months ago | 25 mins The New SysAid AI Service Desk Stuart Farr, Senior Service Automation Consultant, Strategic Customers, SysAid Stuart Farr from SysAid take us through a demonstration of their new AI Service Desk which allows employees to simply chat their requests in Microsoft... 11 months ago | 14 mins Driving Operational Excellence using the Cloud, AI, and Automation Mario Thomas, Muraleekrishnan Nair, Sajesh Gopinath and Carl Hillier IT operations have seen a huge transformation in recent years. Yet, with added capability comes added complexity, and organically-grown systems become... 1 year ago | 61 mins Increase your IT service desk productivity through codeless automation Suresh Balaji- senior Solution Engineer at Freshworks Are your IT service desk agents spending most of their time executing manual repetitive work? Freshservice is a modern simplified IT service desk that... 10 months ago | 28 mins Unified Support Services Explained: A Tale of Two CIOs Voiceover What is unified support? This tale of two CIOs, Miguel and Nick, brings to life the difference between using a legacy model to run enterprise applicat... 12 months ago | 2 mins Webinar - How to Resolve IT Tickets in 60 Seconds with MS-Teams & Ayehu Guy Nadivi, Sr. Director, Marketing, Ayehu In 2020 MS-Teams added 95 million users, making it Microsoft's fastest growing business app ever (ZDNet). With a total of 115 million users worldwide... 2 years ago | 46 mins Load more
